Hello Greg,
the problem with your cases was that we had two accounts for your email address in our system and one of the didn't have a country. I fixed this and will assign the cases to our support team. You should her back from them today or tomorrow. Sorry for the trouble.
Search found 3639 matches
- Mon Apr 12, 2021 3:17 am
- Forum: MacOS Discussion Forum
- Topic: Support Phone Number and Support Tickets
- Replies: 7
- Views: 8293
- Mon Apr 12, 2021 3:06 am
- Forum: Windows Discussion Forum
- Topic: Technomatix Process Simulate
- Replies: 1
- Views: 2494
Re: Technomatix Process Simulate
Hi sime, the support for the SpaceMouse had been implemented by the manufacturer of Tecnomatix - Siemens PLM. You need to contact their Support Team to get the needed information. As a side note I can tell you that many versions of Tecnomatix ago you had to install an add on for the SpaceMouse if yo...
- Mon Apr 12, 2021 2:33 am
- Forum: MacOS Discussion Forum
- Topic: SpaceMouse Pro Wireless behave like a normal mouse in Mac OS Catalina
- Replies: 2
- Views: 5108
Re: SpaceMouse Pro Wireless behave like a normal mouse in Mac OS Catalina
Hi marius,
to be able to use your SpaceMouse as a 3D mouse you need to follow the instructions from this FAQ.
to be able to use your SpaceMouse as a 3D mouse you need to follow the instructions from this FAQ.
- Mon Apr 12, 2021 2:30 am
- Forum: Windows Discussion Forum
- Topic: Cad Mouse
- Replies: 9
- Views: 5766
Re: Cad Mouse
Hi Cknight90,
unfortunately you can only update the firmware on our devices when they already have a version on it. But your on your device the firmware got erased anyhow. The CadMouse is quite an old model. We don't produce it since a while. Do you know if it is still under warranty?
unfortunately you can only update the firmware on our devices when they already have a version on it. But your on your device the firmware got erased anyhow. The CadMouse is quite an old model. We don't produce it since a while. Do you know if it is still under warranty?
- Mon Apr 12, 2021 2:25 am
- Forum: Windows Discussion Forum
- Topic: bluetooth-connection of mouse lost after energysaving
- Replies: 4
- Views: 5159
Re: bluetooth-connection of mouse lost after energysaving
Hi dugudqls,
as you have cabled devices your issue is not Bluetooth related. Would you please contact our Technical Support Team? The team should be able to assist you with your problems.
as you have cabled devices your issue is not Bluetooth related. Would you please contact our Technical Support Team? The team should be able to assist you with your problems.
- Mon Apr 12, 2021 2:19 am
- Forum: Windows Discussion Forum
- Topic: Win10-Treiber für Magellan SMPLUS3 XT USB
- Replies: 1
- Views: 2518
Re: Win10-Treiber für Magellan SMPLUS3 XT USB
Hallo Kakalake,
leider sind die Geräte so alt, daß es dafür keinen Treiber gibt, der auch Windows 10 kompatibel ist. Sorry.
leider sind die Geräte so alt, daß es dafür keinen Treiber gibt, der auch Windows 10 kompatibel ist. Sorry.
- Mon Apr 12, 2021 2:16 am
- Forum: MacOS Discussion Forum
- Topic: SpaceMouse pro in Big Sur does not work at all, or has extreme delay / input lag - Macbook pro
- Replies: 18
- Views: 41797
Re: SpaceMouse pro in Big Sur does not work at all, or has extreme delay / input lag - Macbook pro
Hi Laterstarter,
it would be helpful if you could report this issue with all details you can provide to our our Technical Support Team. Thanks!
it would be helpful if you could report this issue with all details you can provide to our our Technical Support Team. Thanks!
- Wed Mar 31, 2021 1:48 am
- Forum: MacOS Discussion Forum
- Topic: Spacemouse Wireless 3DX-600044 or 3DX-600066
- Replies: 4
- Views: 8118
Re: Spacemouse Wireless 3DX-600044 or 3DX-600066
Hi everyone, I just purchased my first 3D Connexion Spacemouse and I love it! I bought model #3DX-600066. However, the bottom of the actual device shows #3DX-600044. Is this normal? I researched for an answer but so far I have found nothing. Thanks! Are you sure about the numbers? Because that's qu...
- Wed Mar 31, 2021 1:45 am
- Forum: MacOS Discussion Forum
- Topic: Spacemouse Wireless 3DX-600044 or 3DX-600066
- Replies: 4
- Views: 8118
- Thu Mar 25, 2021 3:54 am
- Forum: Feedback
- Topic: Kit with FULL SIZE mouse?
- Replies: 6
- Views: 36512
Re: Kit with FULL SIZE mouse?
Hi RoosterFX, the SpaceMouse Wireless Kit always has the "tiny" mouse. The SpaceMouse Wireless Kit 1 (legacy) had the CadMouse Wireless (legacy) and the SpaceMouse Wireless Kit 2 has the CadMouse Compact Wireless . You presumably need the CadMouse Pro Wireless . This model is not available...
- Thu Mar 25, 2021 3:42 am
- Forum: Windows Discussion Forum
- Topic: User manual for 3DConnexion 3DX-700040 SpaceMouse Pro
- Replies: 4
- Views: 3267
Re: User manual for 3DConnexion 3DX-700040 SpaceMouse Pro
That's helpful, thank you. Is there also a user manual, though? I want to know a little more about the mouse's buttons--what they're called and what they're used for. Hi Eowyn7, in 3Dconnexion Home there is a button "Manual". Have you tried this? It is a bit outdated, but you should find ...
- Mon Mar 22, 2021 6:16 am
- Forum: Windows Discussion Forum
- Topic: Right Button Stopped Working
- Replies: 1
- Views: 2236
Re: Right Button Stopped Working
Hi Ed,
I assume you have one of our CadMouse devices? The right button of the CadMouse devices cannot be changed. This is a system default and is not available for programming by design.
I assume you have one of our CadMouse devices? The right button of the CadMouse devices cannot be changed. This is a system default and is not available for programming by design.
- Mon Mar 22, 2021 6:12 am
- Forum: Windows Discussion Forum
- Topic: PROBLEMI CON SPACE EXPLORER CON WIN10
- Replies: 1
- Views: 2299
Re: PROBLEMI CON SPACE EXPLORER CON WIN10
Hi,
the SpaceExplorer is a discontinued device and is not supported by the current driver since January 2020. See here.
You can find a driver in our driver archive.
the SpaceExplorer is a discontinued device and is not supported by the current driver since January 2020. See here.
You can find a driver in our driver archive.
- Thu Mar 18, 2021 3:34 am
- Forum: Feedback
- Topic: Zbrush NEEDS to use crt + shift + alt (disable popup settings window)
- Replies: 1
- Views: 17811
Re: Zbrush NEEDS to use crt + shift + alt (disable popup settings window)
Being discussed here.
Locking this one.
Locking this one.
- Thu Mar 18, 2021 3:30 am
- Forum: MacOS Discussion Forum
- Topic: CadMouse Pro Wireless - "jumpy" cursor
- Replies: 22
- Views: 17804
Re: CadMouse Pro Wireless - "jumpy" cursor
My recently-purchased CadMouse Pro Wireless (FW 1.06) behaves erratically in Big Sur 11.2 and 11.3 (I can't speak to other macOS releases), on an iMac Pro. When moved along at low or medium speed in any direction, it will randomly jump around more or less in the same direction. This is irrespective...