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Return and refund policy webshop

Refund Policy

  • 3Dconnexion has a 30 day return policy (30 days from the date the customer purchased the item directly from 3Dconnexion).
  • 3Dconnexion does not except returns if the product was not purchased directly from 3Dconnexion.

Refund Restrictions

  • The item/s being returned must include all original packaging and accessories.
  • The item/s being returned must not be altered in any way.

Refund Information

  • The customer is responsible for return shipping.
  • We recommend shipping the items via UPS or FedEx so the shipment can be tracked.· The original and return shipping charges are not refundable.
  • A 15% restocking fee will be applied for any return that doesn't include all packaging and accessories or is altered in anyway.
  • We will refund your original form of payment within 7-10 business days after the return is received.

To request a return authorization

  • Please email order_us(at)3dconnexion.com in order to request a “return merchandise authorization” number (RMA#)
  • Please include the name on the original order and order #.
  • We will respond to your request with an RMA# along with the return address and instructions for shipping.