Spacemouse pro wireless battery problem

Questions and answers about 3Dconnexion devices on Windows.

Moderator: Moderators

Post Reply
Colinm
Posts: 4
Joined: Wed Mar 16, 2016 12:29 am

Spacemouse pro wireless battery problem

Post by Colinm » Wed Mar 16, 2016 12:37 am

Hi I have a brand new pro wireless and when attached to usb it works great. But as soon as you disconnect the green light goes out after a couple of seconds and nothing works. I have left charging for several days but nothing. Anyone heard of this problem. Or does anyone have a 3dconnexion phone number so I can talk to someone. I am in the uk

UtaSH
Moderator
Moderator
Posts: 3171
Joined: Mon Nov 27, 2006 10:34 am
Location: Munich, Germany
Contact:

Re: Spacemouse pro wireless battery problem

Post by UtaSH » Wed Mar 16, 2016 1:48 am

Hi colinm,

a firmwareupdate might solve your problem. Otherwise we will replace the device. Please contact our Technical Support Team. The will do the necessary troubleshooting and start the RMA process for you if needed.

Colinm
Posts: 4
Joined: Wed Mar 16, 2016 12:29 am

Re: Spacemouse pro wireless battery problem

Post by Colinm » Wed Mar 16, 2016 4:35 am

UtaSH wrote:Hi colinm,

a firmwareupdate might solve your problem. Otherwise we will replace the device. Please contact our Technical Support Team. The will do the necessary troubleshooting and start the RMA process for you if needed.
Hi I emailed tech support from the website and messaged via Facebook with no reply as yet. How do I update firmware?

Colinm
Posts: 4
Joined: Wed Mar 16, 2016 12:29 am

Re: Spacemouse pro wireless battery problem

Post by Colinm » Wed Mar 16, 2016 6:03 am

Looks like resetting the wireless receiver has got it working so will see how it goes

Chappy
Posts: 1
Joined: Fri Mar 18, 2016 9:45 am

Re: Spacemouse pro wireless battery problem

Post by Chappy » Fri Mar 18, 2016 9:49 am

My brand new Space mouse pro is having the same issue. How did you reset the wireless receiver?

Grumus
Posts: 1
Joined: Sat Mar 19, 2016 2:10 pm

Re: Spacemouse pro wireless battery problem

Post by Grumus » Sat Mar 19, 2016 2:14 pm

My brand new SpaceMouse pro wireless is having the same issue.. It won't charge but works with the cable

UtaSH
Moderator
Moderator
Posts: 3171
Joined: Mon Nov 27, 2006 10:34 am
Location: Munich, Germany
Contact:

Re: Spacemouse pro wireless battery problem

Post by UtaSH » Mon Mar 21, 2016 7:38 am

Hi all,

we have a pairing tool that you should use to peir your device with the receiver again. See here.

Post Reply