Hi,
I'm trying to install the 3DxWare64_v10-6-7_r3198.exe package.
Windows10
I receive the message
The is a problem withe this windows installer package. A DLL required for this install to complete could bot be run.
Contact your support personnel or package vendor.
Installation fails
s there a solution to this?
mmiii
Problem with windows installer package - installation failed
Moderator: Moderators
Re: Problem with windows installer package - installation failed
Hi mmiii,
did you have an older version of the driver installed previously? Did you uninstall it before you started the installation of 3DxWare 10.7.6?
Does the error message have a title?
It would be great if you would contact our Technical Support Team. The installation generates log files and those would be helpful for analysis.
did you have an older version of the driver installed previously? Did you uninstall it before you started the installation of 3DxWare 10.7.6?
Does the error message have a title?
It would be great if you would contact our Technical Support Team. The installation generates log files and those would be helpful for analysis.
Uta
3Dconnexion
3Dconnexion
Re: Problem with windows installer package - installation failed
Here exactly the same issue.
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- Posts: 1
- Joined: Sat Jul 18, 2020 10:38 am
Re: Problem with windows installer package - installation failed
I'm having the exact same issue, and can't contact technical support because the account creation page is broken. It gives me no feedback whatsoever - I click create account, the fields fade briefly, then it goes back to the account creation page with no error messages of any kind. How can I get help with this issue?
Re: Problem with windows installer package - installation failed
Hi cpendergraft,
I can see that you were successful with creating an account and that you are now in contact with our Technical Support Team.
I can see that you were successful with creating an account and that you are now in contact with our Technical Support Team.
Uta
3Dconnexion
3Dconnexion
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- Posts: 1
- Joined: Fri Aug 07, 2020 9:15 am
Re: Problem with windows installer package - installation failed
I am having this issue as well. I cannot uninstall my 10.6 version. I added the error message. Any suggestions are welcomed.
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Re: Problem with windows installer package - installation failed
Hi spidermanvos,
do you still have the installer of that old version that was/is installed on your machine? I recommend that you proceed as follows:
do you still have the installer of that old version that was/is installed on your machine? I recommend that you proceed as follows:
- Uninstall as far as possible any 3Dconnexion software.
- Reboot your machine.
- Install the older (previously installed) version of the driver.
- In case this was successful - reboot the machine.
- uninstall the driver.
- Reboot the machine.
- Install the latest version.
Uta
3Dconnexion
3Dconnexion