Problem with windows installer package - installation failed

Questions and answers about 3Dconnexion devices on Windows.

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mmiii
Posts: 4
Joined: Tue Apr 18, 2017 11:05 am

Problem with windows installer package - installation failed

Post by mmiii »

Hi,

I'm trying to install the 3DxWare64_v10-6-7_r3198.exe package.
Windows10

I receive the message

The is a problem withe this windows installer package. A DLL required for this install to complete could bot be run.
Contact your support personnel or package vendor.

Installation fails
s there a solution to this?

mmiii
UtaSH
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Re: Problem with windows installer package - installation failed

Post by UtaSH »

Hi mmiii,

did you have an older version of the driver installed previously? Did you uninstall it before you started the installation of 3DxWare 10.7.6?

Does the error message have a title?

It would be great if you would contact our Technical Support Team. The installation generates log files and those would be helpful for analysis.
L3OK1
Posts: 1
Joined: Wed May 20, 2020 8:13 am

Re: Problem with windows installer package - installation failed

Post by L3OK1 »

Here exactly the same issue.
UtaSH
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Re: Problem with windows installer package - installation failed

Post by UtaSH »

Hi L3OK1,

please contact our Technical Support Team.
cpendergraft
Posts: 1
Joined: Sat Jul 18, 2020 10:38 am

Re: Problem with windows installer package - installation failed

Post by cpendergraft »

I'm having the exact same issue, and can't contact technical support because the account creation page is broken. It gives me no feedback whatsoever - I click create account, the fields fade briefly, then it goes back to the account creation page with no error messages of any kind. How can I get help with this issue?
UtaSH
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Re: Problem with windows installer package - installation failed

Post by UtaSH »

Hi cpendergraft,

I can see that you were successful with creating an account and that you are now in contact with our Technical Support Team. :)
spidermanvos
Posts: 1
Joined: Fri Aug 07, 2020 9:15 am

Re: Problem with windows installer package - installation failed

Post by spidermanvos »

I am having this issue as well. I cannot uninstall my 10.6 version. I added the error message. Any suggestions are welcomed.
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UtaSH
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Re: Problem with windows installer package - installation failed

Post by UtaSH »

Hi spidermanvos,

do you still have the installer of that old version that was/is installed on your machine? I recommend that you proceed as follows:
  1. Uninstall as far as possible any 3Dconnexion software.
  2. Reboot your machine.
  3. Install the older (previously installed) version of the driver.
  4. In case this was successful - reboot the machine.
  5. uninstall the driver.
  6. Reboot the machine.
  7. Install the latest version.
Let us know if this works. In case you don't have the installer fo the older version or you don't know which version had been installed before or if you still run into problems: please contact our Technical Support Team.
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