Space mouse not detected on windows

Questions and answers about 3Dconnexion devices on Windows.

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jaimi
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Space mouse not detected on windows

Post by jaimi » Sat Apr 15, 2017 8:25 am

I have a cadmouse and a spacemouse wireless. I use both on my iMac without problem. Recently I puchased a surface pro 4, and installed the 3dconnexion drivers to use the cad mouse on it, and it worked fine. Now, I want to also use my spacemouse on it, but windows doesn't seem to see it, either in wireless mode, or plugged in with a USB cable. When plugged in with a cable, I can go into the 3dconnexion Home and run settings, it shows it, and shows that it is charging. However, it doesn't work in any app. And if I go into the Trainer, it pauses for a long time and then shows a dialog saying "Could not locate an installed 3Dconnexion device. Please install your motion controller driver software before proceeding". So, I reinstall the driver. But nothing changes. Very strange.

jaimi
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Re: Space mouse not detected on windows

Post by jaimi » Sat Apr 15, 2017 12:09 pm

FYI - If the same thing happens to you, I got around this issue by completely uninstalling the drivers, and reinstalling.

buzzer1001
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Joined: Mon Jan 08, 2018 1:07 pm

Re: Space mouse not detected on windows

Post by buzzer1001 » Mon Jan 08, 2018 1:15 pm

I have encountered the same problem. I installed the new driver, as prompted, and now my computer cannot detect the spacemouse. I have rebooted, repaired the drivers, rolled back, unintstalled, reinstalled, plugged into different ports (all of these actions performed more than once) - nada.

The blue LED is on, so I know it's connected. Under Device Manager > Human Interface Devices, the SpaceMouse Pro is showing, and Windows says "This device is working properly." But when I start the 3Dconnexion app and go to the Navigator, I get the error message "Error: Could not locate an installed 3Dconnexion device. Please install your motion controller driver software before proceeding."
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2018-01-09_8-36-34.jpg (18.24 KiB) Viewed 7727 times
Needless to say, this is very frustrating. Any clues?

UtaSH
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Re: Space mouse not detected on windows

Post by UtaSH » Wed Jan 17, 2018 11:04 am

I apologize for the inconvenience. See here for the solution.

buzzer1001
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Re: Space mouse not detected on windows

Post by buzzer1001 » Wed Jan 17, 2018 12:41 pm

Thanks for the reply. In this case I managed to fix by uninstalling (via Windows Control Panel > Programs and Features, not by the 3D Connexion software, which is how I uninstalled the first attempt) and reinstalling. However, the solution presented seems like an easier fix - I'll try that next time.

Wesker
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Re: Space mouse not detected on windows

Post by Wesker » Mon Mar 05, 2018 8:55 pm

UtaSH wrote:
Wed Jan 17, 2018 11:04 am
I apologize for the inconvenience. See here for the solution.
The link to the solution no longer works? Do you have an updated one? Thanks.

UtaSH
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Re: Space mouse not detected on windows

Post by UtaSH » Thu Mar 08, 2018 7:06 am

Hi Wesker,

yes, the update is our latest driver which fixes the issue. That's why we removed the FAQ. Please update your 3Dconnexion driver to the current version - 10.5.5.

phil83
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Re: Space mouse not detected on windows

Post by phil83 » Wed Jul 18, 2018 12:11 am

Hi,

I have the same issue and have installed, uninstalled and re-installed the latest driver 3DxWare64_V-10-8_r2793.exe and the issue does not resolve.

I have also tried to revert to 10-5-3 as I could not find 10-5-5.

Any help would be much appreciated.

Regards,

Phil

UtaSH
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Re: Space mouse not detected on windows

Post by UtaSH » Wed Jul 18, 2018 7:24 am

Hello Phil,

see if removing the settings as described here solves the issue on your machine.

Is the device shown in the device manager under Human Interface Devices?

jaanos
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Joined: Sun Oct 13, 2019 4:37 pm

Re: Space mouse not detected on windows

Post by jaanos » Sun Oct 13, 2019 4:45 pm

I'm having the same problem, cadmouse and spacemouse wireless - cadmouse works fine. Have tried full uninstall of drivers and installing latest 10.6.3 driver. i have also tried installing 10.6.0 - all with the same results. Windows does not detect the space mouse. It is not visible in the 3Dconnexion trainer, settings or in any of my software.

I have tried the 'clean up the configuration on Windows' steps but this has made no difference.

Connecting the space mouse wireless with a usb cable enables its use but I only have 2 usb ports and need them for an external HDD and the universal receiver so the mouse works!

Please advise as this is doing my head in.

Thanks!

luping
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Re: Space mouse not detected on windows

Post by luping » Mon Oct 14, 2019 6:24 am

jaanos wrote:
Sun Oct 13, 2019 4:45 pm
I'm having the same problem, cadmouse and spacemouse wireless - cadmouse works fine. Have tried full uninstall of drivers and installing latest 10.6.3 driver. i have also tried installing 10.6.0 - all with the same results. Windows does not detect the space mouse. It is not visible in the 3Dconnexion trainer, settings or in any of my software.

I have tried the 'clean up the configuration on Windows' steps but this has made no difference.

Connecting the space mouse wireless with a usb cable enables its use but I only have 2 usb ports and need them for an external HDD and the universal receiver so the mouse works!

Please advise as this is doing my head in.

Thanks!
Buy some USB Hub.

UtaSH
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Re: Space mouse not detected on windows

Post by UtaSH » Mon Oct 21, 2019 7:41 am

jaanos wrote:
Sun Oct 13, 2019 4:45 pm
I'm having the same problem, cadmouse and spacemouse wireless - cadmouse works fine. Have tried full uninstall of drivers and installing latest 10.6.3 driver. i have also tried installing 10.6.0 - all with the same results. Windows does not detect the space mouse. It is not visible in the 3Dconnexion trainer, settings or in any of my software.

I have tried the 'clean up the configuration on Windows' steps but this has made no difference.

Connecting the space mouse wireless with a usb cable enables its use but I only have 2 usb ports and need them for an external HDD and the universal receiver so the mouse works!

Please advise as this is doing my head in.

Thanks!
Hi jaanos,

the SpaceMouse Wireless doesn't have Bluetooth. You need to connect it wither with the cable or with the Universal Receiver. So, yes, you will need a free USB port. :|

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