3DxWinCore64 will not install, Spacemouse USB not recognized

Questions and answers about 3Dconnexion devices on Windows.

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jdrotnin
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Joined: Tue Oct 01, 2019 2:28 am

3DxWinCore64 will not install, Spacemouse USB not recognized

Post by jdrotnin » Tue Oct 01, 2019 3:06 am

3DXwarew64 Version 10-6-3
Windows 10/64, windows fully updated
Mouse PID B4314101660. Tested on other PC, works fine.

Driver updated, sw not installed. Error 1603:
MSI (s) (C0:3C) [11:23:11:234]: Note: 1: 1708
MSI (s) (C0:3C) [11:23:11:234]: Note: 1: 2205 2: 3: Error
MSI (s) (C0:3C) [11:23:11:235]: Note: 1: 2228 2: 3: Error 4: SELECT `Message` FROM `Error` WHERE `Error` = 1708
MSI (s) (C0:3C) [11:23:11:236]: Note: 1: 2205 2: 3: Error
MSI (s) (C0:3C) [11:23:11:236]: Note: 1: 2228 2: 3: Error 4: SELECT `Message` FROM `Error` WHERE `Error` = 1709
MSI (s) (C0:3C) [11:23:11:237]: Product: 3Dconnexion 3DxWinCore -- Installation failed.

luping
Posts: 140
Joined: Wed Mar 20, 2019 5:54 pm

Re: 3DxWinCore64 will not install, Spacemouse USB not recognized

Post by luping » Fri Oct 04, 2019 12:38 am

Do a Windows 10 OS complete new install.

UtaSH
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Re: 3DxWinCore64 will not install, Spacemouse USB not recognized

Post by UtaSH » Mon Oct 07, 2019 1:37 am

jdrotnin wrote:
Tue Oct 01, 2019 3:06 am
3DXwarew64 Version 10-6-3
Windows 10/64, windows fully updated
Mouse PID B4314101660. Tested on other PC, works fine.

Driver updated, sw not installed. Error 1603:
MSI (s) (C0:3C) [11:23:11:234]: Note: 1: 1708
MSI (s) (C0:3C) [11:23:11:234]: Note: 1: 2205 2: 3: Error
MSI (s) (C0:3C) [11:23:11:235]: Note: 1: 2228 2: 3: Error 4: SELECT `Message` FROM `Error` WHERE `Error` = 1708
MSI (s) (C0:3C) [11:23:11:236]: Note: 1: 2205 2: 3: Error
MSI (s) (C0:3C) [11:23:11:236]: Note: 1: 2228 2: 3: Error 4: SELECT `Message` FROM `Error` WHERE `Error` = 1709
MSI (s) (C0:3C) [11:23:11:237]: Product: 3Dconnexion 3DxWinCore -- Installation failed.
Hello jdrotnin,

it might be that the installation fails because a previous driver installation had been removed incompletely. Have you had an older version of the driver installed on your machine? If yes, do you know the version? Do you still have the installer of this version? If yes, proceed as follows:
  • Install the older version of the driver.
  • Reboot your machine.
  • Uninstall the older version of the driver.
  • Reboot hte machine.
  • Install the latest version of the driver.
Let me know what you find out.

In case you don't know the version or don't have the installer for it contact our Technical Support Team.

jdrotnin
Posts: 4
Joined: Tue Oct 01, 2019 2:28 am

Re: 3DxWinCore64 will not install, Spacemouse USB not recognized

Post by jdrotnin » Mon Oct 07, 2019 9:26 am

Tried the procedure described. Not successful. Also tried to unpack the install file and run the 3dxwincore64.msi on it's own. It seems to install everything, then rolls back.

jdrotnin
Posts: 4
Joined: Tue Oct 01, 2019 2:28 am

Re: 3DxWinCore64 will not install, Spacemouse USB not recognized

Post by jdrotnin » Tue Oct 08, 2019 8:14 am

I ended up with reinstalling WIN 10. Works now. Disappointed by the lack of response from support, though.

UtaSH
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Location: Munich, Germany
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Re: 3DxWinCore64 will not install, Spacemouse USB not recognized

Post by UtaSH » Thu Oct 10, 2019 12:35 am

Hi jdrotnin,

this forum doesn't have the same priority that we give to those customers who contact us directly.

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