Spacemouse wireless not working

Questions and answers about 3Dconnexion devices on Windows.

Moderator: Moderators

Post Reply
tomw
Posts: 1
Joined: Thu Sep 26, 2019 2:38 pm

Spacemouse wireless not working

Post by tomw »

I cannot get my spacemouse wireless to work when plugged in with USB. lost the Bluetooth dongle and plugged it into a USB port. I have uninstalled and reinstalled the 3dxware. The only HID device that my device manager shows is the KMJemulator. mouse doesn't work with the 3dxware demo or anything else. I have restarted the computer. I have tried various USB port and cords. Need to find something that will make this thing work before it gets hurled across the office.
luping
Posts: 940
Joined: Wed Mar 20, 2019 5:54 pm

Re: Spacemouse wireless not working

Post by luping »

Still under warranty? Replace with a new one.
UtaSH
Moderator
Moderator
Posts: 3754
Joined: Mon Nov 27, 2006 10:34 am
Location: Munich, Germany
Contact:

Re: Spacemouse wireless not working

Post by UtaSH »

tomw wrote: Thu Sep 26, 2019 2:41 pm I cannot get my spacemouse wireless to work when plugged in with USB. lost the Bluetooth dongle and plugged it into a USB port. I have uninstalled and reinstalled the 3dxware. The only HID device that my device manager shows is the KMJemulator. mouse doesn't work with the 3dxware demo or anything else. I have restarted the computer. I have tried various USB port and cords. Need to find something that will make this thing work before it gets hurled across the office.
Hello tomw,

I recommend that you contact our Technical Support Team. They can assist with troubleshooting and replace the device if still under warranty.
Post Reply