Spacemouse wireless not working

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tomw
Posts: 1
Joined: Thu Sep 26, 2019 2:38 pm

Spacemouse wireless not working

Post by tomw » Thu Sep 26, 2019 2:41 pm

I cannot get my spacemouse wireless to work when plugged in with USB. lost the Bluetooth dongle and plugged it into a USB port. I have uninstalled and reinstalled the 3dxware. The only HID device that my device manager shows is the KMJemulator. mouse doesn't work with the 3dxware demo or anything else. I have restarted the computer. I have tried various USB port and cords. Need to find something that will make this thing work before it gets hurled across the office.

luping
Posts: 141
Joined: Wed Mar 20, 2019 5:54 pm

Re: Spacemouse wireless not working

Post by luping » Tue Oct 01, 2019 2:04 am

Still under warranty? Replace with a new one.

UtaSH
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Re: Spacemouse wireless not working

Post by UtaSH » Mon Oct 07, 2019 1:30 am

tomw wrote:
Thu Sep 26, 2019 2:41 pm
I cannot get my spacemouse wireless to work when plugged in with USB. lost the Bluetooth dongle and plugged it into a USB port. I have uninstalled and reinstalled the 3dxware. The only HID device that my device manager shows is the KMJemulator. mouse doesn't work with the 3dxware demo or anything else. I have restarted the computer. I have tried various USB port and cords. Need to find something that will make this thing work before it gets hurled across the office.
Hello tomw,

I recommend that you contact our Technical Support Team. They can assist with troubleshooting and replace the device if still under warranty.

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