New purchase - many questions
Moderator: Moderators
New purchase - many questions
Windows 10 on a PC running the latest version all updated. I have Sketchup Pro 2019 latest version. Spacemouse Pro Wireless. Length of ownership 2 days. Driver 10.6.0.
I was unable to install the driver from its package. To get it installed I had to unpack it and install pieces. I did try to install right clicking on the package and selecting run as administrator. The message for the failed install is Setup.exe has stopped working. This is immediately after selecting the install language. Any ideas??
In device manager the driver installed is from Microsoft??? Is this because of the driver install issue? It is listed under mice and other pointing devices.
With Disable on-screen display not checked I get a layout of the four number keys displayed on the screen, they do nothing. If I check disable on-screen display, I the features I have selected function. Normal???
The menu key from within Sketchup does nothing. On the desktop with no apps open it works Ideas??
Is there an indicator to alert the user if dominant is enabled or not??
Zoom extents only functions if an item is selected on the model. Is this normal? The zoom is for the item selected only and not the complete current view that Sketchup displays when the command is invoked from within SU.
I was unable to install the driver from its package. To get it installed I had to unpack it and install pieces. I did try to install right clicking on the package and selecting run as administrator. The message for the failed install is Setup.exe has stopped working. This is immediately after selecting the install language. Any ideas??
In device manager the driver installed is from Microsoft??? Is this because of the driver install issue? It is listed under mice and other pointing devices.
With Disable on-screen display not checked I get a layout of the four number keys displayed on the screen, they do nothing. If I check disable on-screen display, I the features I have selected function. Normal???
The menu key from within Sketchup does nothing. On the desktop with no apps open it works Ideas??
Is there an indicator to alert the user if dominant is enabled or not??
Zoom extents only functions if an item is selected on the model. Is this normal? The zoom is for the item selected only and not the complete current view that Sketchup displays when the command is invoked from within SU.
Re: New purchase - many questions
Can you also post some screenshots of your Windows OS error log like this one?
Re: New purchase - many questions
Other program installs are normal. I think something is missing in the driver package.
- Attachments
-
- 2019-09-03_11-19-11.png (66.23 KiB) Viewed 6616 times
Re: New purchase - many questions
[/quote]
Yeah that my fix the problem, but these drivers are the only problem I have had since this system was set up. Since the failed driver install I have installed 2 major program updates with the "install shield" with no issues. For now I will put up with it and see what happens with the next driver release. (remembering that newer is not always better). As far as a fresh install of windows.... not on the calendar.
Re: New purchase - many questions
How about reset the PC OS? There's a 'Reset this PC' button in Windows 10 OS.
Re: New purchase - many questions
The option is close to doing a fresh install, keeps documents etc and removes all programs. The time needed to accomplish this task is not on the radar screen until late next year .
Re: New purchase - many questions
It's almost like 3Dconnexion company is in a crisis mode ever since its split with Logitech, with high employee turnover rate...the driver is a nightmare for some people...
Re: New purchase - many questions
Re: New purchase - many questions
This iss definitely something our our Technical Support Team can help you with. (No need to reinstall Windows!)RLGL wrote: ↑Sun Sep 01, 2019 10:51 am Windows 10 on a PC running the latest version all updated. I have Sketchup Pro 2019 latest version. Spacemouse Pro Wireless. Length of ownership 2 days. Driver 10.6.0.
I was unable to install the driver from its package. To get it installed I had to unpack it and install pieces. I did try to install right clicking on the package and selecting run as administrator. The message for the failed install is Setup.exe has stopped working. This is immediately after selecting the install language. Any ideas??
No, the only place to see this is in the properties window (driver window).
Uta
3Dconnexion
3Dconnexion