Cadmouse and 3DConnexxion MousePad don't work together

Questions and answers about 3Dconnexion devices on Windows.

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Tuinlaaf97
Posts: 1
Joined: Sat Apr 27, 2019 1:24 am

Cadmouse and 3DConnexxion MousePad don't work together

Post by Tuinlaaf97 »

Goodmorning,

Last week I finally received my Cadmouse and mousepad (the XL version). The CadMouse works perfectly on my smooth desk surface, no problems :) .
However, as soon as I place the Cadmouse on the mousepad, the cursor lags and gets choppy (USB wired Cadmouse, btw). :roll: :shock:

So what goes wrong here? Please help.
zoomer
Posts: 271
Joined: Sat Aug 20, 2016 8:53 am

Re: Cadmouse and 3DConnexxion MousePad don't work together

Post by zoomer »

For me that happens only if I reverse my pad and put the rubber side up.
So far for me the sensor works very good and reliable on the pad.
(Teflon Pads under Mouse show some pretty wear though)

I wonder why it works for you on any other surface.
As otherwise my first thought would have been dust in the sensor opening or such things.
aalsalihi
Posts: 128
Joined: Mon Apr 15, 2019 9:14 am

Re: Cadmouse and 3DConnexxion MousePad don't work together

Post by aalsalihi »

Hi Tuinlaaf97,

Thanks for your post, can you please contact technical support https://www.3dconnexion.com/service/tec ... mular.html
It looks like the device might need a replacement.

Thanks,
Abdul. A
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