Maya 2019, SpaceMouse Enterprise doesn’t work

Questions and answers about 3Dconnexion devices on macOS.

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davezoo
Posts: 6
Joined: Wed Jan 23, 2019 6:36 am

Maya 2019, SpaceMouse Enterprise doesn’t work

Post by davezoo »

SpaceMouse Enterprise does not work with freshly installed Maya 2019 and 3DxWare.

OS: macOS Mojave 10.14.3 (18D42)
Drive: 3DxMacCore 1.1.0 + 3DxWare 10.6.1

When I open Maya, I get these error messages:

Code: Select all

// Error: file: /Users/Shared/Autodesk/maya/scripts/MagellanStartup.mel line 2487: Unable to dynamically load : /Users/Shared/Autodesk/maya/plug-ins/3DxMaya.bundle does not match the current architecture // 
// Error: file: /Users/Shared/Autodesk/maya/scripts/MagellanStartup.mel line 2487: does not match the current architecture (3DxMaya) // 
This is the content of the /Users/Shared/Autodesk/maya folder.
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UtaSH
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Re: Maya 2019, SpaceMouse Enterprise doesn’t work

Post by UtaSH »

Hello davezoo,

unfortunately the latest macOS driver doesn't yet include support for Maya 2019. We are working on it and it will be available in the next driver release.
davezoo
Posts: 6
Joined: Wed Jan 23, 2019 6:36 am

Re: Maya 2019, SpaceMouse Enterprise doesn’t work

Post by davezoo »

Is there an approximate release date for the next driver?
I am asking because I have another problem with Maya but I don't know if it is related to the drive or Maya itself.
I didn't post is because I didn't want to spam the forum. :D Plus I have to install the previous version of Maya to that.
It is related to the marking menu but it is hard to explain, I would show it instead via screen capture.
Months ago I made a bug report on the Autodesk website about this. Maybe they fixed it in the 2019 release (i don't hold my breath) if it was a Maya bug.
UtaSH
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Re: Maya 2019, SpaceMouse Enterprise doesn’t work

Post by UtaSH »

Hello davezoo,

unfortunately we do not get release dates from our development team. In the testing phase issues might be detected that can delay a release.
Climberfx
Posts: 51
Joined: Tue Dec 29, 2015 8:32 am

Re: Maya 2019, SpaceMouse Enterprise doesn’t work

Post by Climberfx »

UtaSH wrote: Thu Jan 24, 2019 2:35 am Hello davezoo,

unfortunately the latest macOS driver doesn't yet include support for Maya 2019. We are working on it and it will be available in the next driver release.
Thanks for answer Utash.
Not working here too, using Maya 2019 in El Capitan.
Waiting for update.
Thank you!
canibeanartist
Posts: 1
Joined: Sat Jan 12, 2019 5:12 pm

Re: Maya 2019, SpaceMouse Enterprise doesn’t work

Post by canibeanartist »

I see that Windows just received an update. Will macOS be next? Would really like to use my hardware...
reborn_designer
Posts: 20
Joined: Fri Mar 27, 2015 8:16 am

Re: Maya 2019, SpaceMouse Enterprise doesn’t work

Post by reborn_designer »

They might as well start working on the 2022 update for Mac :roll:
RVeldhuyzen
Posts: 49
Joined: Sun Dec 19, 2010 11:46 am
Location: Veenendaal, The Netherlands

Re: Maya 2019, SpaceMouse Enterprise doesn’t work

Post by RVeldhuyzen »

Is there any news on when the new Mac drivers will be released? 10.6.1 doesn't support Maya 2019, it would be nice to actually have my device work again :/
It's time to roll the dice...
popevideo
Posts: 14
Joined: Fri May 24, 2019 4:57 pm

Re: Maya 2019, SpaceMouse Enterprise doesn’t work

Post by popevideo »

I would also like to know if there is any plans to release an update for Mojave before the new macOS 10.15.
RVeldhuyzen
Posts: 49
Joined: Sun Dec 19, 2010 11:46 am
Location: Veenendaal, The Netherlands

Re: Maya 2019, SpaceMouse Enterprise doesn’t work

Post by RVeldhuyzen »

Anyone know if I can download 10.6.3 somewhere?
I just installed 10.6.4 on Catalina and now my viewport in Maya 2019.1 glitch. When moving the camera with the SpaceMouse the view jumps to random positions for a fraction of a second before jumping back to where it is supposed to be. This happens very frequently as evident in the video. And after a minute or two Maya just crashes.

Video of the issue: https://www.youtube.com/watch?v=Tjmd1b0-TLs
It's time to roll the dice...
RVeldhuyzen
Posts: 49
Joined: Sun Dec 19, 2010 11:46 am
Location: Veenendaal, The Netherlands

Re: Maya 2019, SpaceMouse Enterprise doesn’t work

Post by RVeldhuyzen »

RVeldhuyzen wrote: Mon Feb 10, 2020 9:10 am Anyone know if I can download 10.6.3 somewhere?
I just installed 10.6.4 on Catalina and now my viewport in Maya 2019.1 glitch. When moving the camera with the SpaceMouse the view jumps to random positions for a fraction of a second before jumping back to where it is supposed to be. This happens very frequently as evident in the video. And after a minute or two Maya just crashes.

Video of the issue: https://www.youtube.com/watch?v=Tjmd1b0-TLs
Never mind, found 10.6.3 here: https://www.schneider-digital.com/suppo ... S/?C=S;O=A
Installing that again fixed the issues :)
It's time to roll the dice...
aalsalihi
Posts: 128
Joined: Mon Apr 15, 2019 9:14 am

Re: Maya 2019, SpaceMouse Enterprise doesn’t work

Post by aalsalihi »

Hi RVeldhuyzen,

We were able to reproduce the issue with driver 10.6.4 with Maya 2019. We created an internal bug for this issue "MAC-183", as of now we don't have an ETA to when the fix will be available but hopefully soon.
If there's another issues or bugs then please don't hesitate to let us know.

Regards,
Abdul. A
RVeldhuyzen
Posts: 49
Joined: Sun Dec 19, 2010 11:46 am
Location: Veenendaal, The Netherlands

Re: Maya 2019, SpaceMouse Enterprise doesn’t work

Post by RVeldhuyzen »

Thanks for the update Abdul :)
It's time to roll the dice...
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