CAD mouse wireless won’t click on MacBook Pro?
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CAD mouse wireless won’t click on MacBook Pro?
I have a brand new CAD mouse wirelessim tryingbto set up but it won’t click. I’m using it as Bluetooth and I’ve tried the dongle with no luck. I have uninstalled the driver and software and reinstalled everything several times and I can’t get it to click. I’m running the current version high serria and it is not a beta version either. Thank you for any help
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Re: CAD mouse wireless won’t click on MacBook Pro?
Hi OSP.J,
Wich version of High Sierra are you running ?
You may want to do a clean reinstallation of the driver following these steps as an admin user :
-“sudo rm -r /Library/PreferencePanes/3Dconnexion.prefPane”
- rm -rf /Library/Extensions/3Dconnexion.kext
- rm -rf /Library/Frameworks/3DconnexionClient.framework
- rm -rf /Library/PreferencePanes/3Dconnexion.prefPane
- rm -rf /Applications/3Dconnexion
- rm -rf Library/Preferences/com.3dconnexion.*
- Install 3DxWareMac again
Wich version of High Sierra are you running ?
You may want to do a clean reinstallation of the driver following these steps as an admin user :
-“sudo rm -r /Library/PreferencePanes/3Dconnexion.prefPane”
- rm -rf /Library/Extensions/3Dconnexion.kext
- rm -rf /Library/Frameworks/3DconnexionClient.framework
- rm -rf /Library/PreferencePanes/3Dconnexion.prefPane
- rm -rf /Applications/3Dconnexion
- rm -rf Library/Preferences/com.3dconnexion.*
- Install 3DxWareMac again
Re: CAD mouse wireless won’t click on MacBook Pro?
I have had this problem and resolved it.
The problem is on 3dconnexion software, but sadly they don’t seem to assume that...
Please tell me if the process above worked for you, i think it will not work. I’ve go down all the way the rabbit hole and formated the drive and installed the os and all my apps with all my configurations, but the first thing I’ve installed was the mouse software, the result was: it moves but does not click. I’ve reported this to the team who replayed me with the exact same information has before, and it was: see if gatekeeper is accepting the software to run on your Mac.
In other words, they didnt bother to check out the problem.
The strangest thing is that they DID not ask me on how I’ve manage to resolve this problem...
The problem is on 3dconnexion software, but sadly they don’t seem to assume that...
Please tell me if the process above worked for you, i think it will not work. I’ve go down all the way the rabbit hole and formated the drive and installed the os and all my apps with all my configurations, but the first thing I’ve installed was the mouse software, the result was: it moves but does not click. I’ve reported this to the team who replayed me with the exact same information has before, and it was: see if gatekeeper is accepting the software to run on your Mac.
In other words, they didnt bother to check out the problem.
The strangest thing is that they DID not ask me on how I’ve manage to resolve this problem...
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Re: CAD mouse wireless won’t click on MacBook Pro?
Dear Jorgre_gui,
I'm sorry about the bad experience you have had with our technical support.
I have seen this issue a few times but it was never consistent enough to tell if this was indeed a bug.
In the exchange you have had with our technical support you say you have found a fix without installing any third party drivers or software. I would like to ask you what you did exactly, this might help us understand the problem better.
I'm sorry about the bad experience you have had with our technical support.
I have seen this issue a few times but it was never consistent enough to tell if this was indeed a bug.
In the exchange you have had with our technical support you say you have found a fix without installing any third party drivers or software. I would like to ask you what you did exactly, this might help us understand the problem better.
Re: CAD mouse wireless won’t click on MacBook Pro?
I have a cad mouse wired which won't click. This problem began after installation of latest mac OS update and 3Dconnexion driver. Macbook Pro mid 2012 working with 27' Apple Thunderbolt display. Any suggestions would be appreciated.
Re: CAD mouse wireless won’t click on MacBook Pro?
Yes, of course I can tell you,
Install a prior driver, even if does not support the mouse, gatekeeper will work as expected (the current one is the first release supporting the wireless mouse); reboot and then update to the current version. At this time you will have the buttons working.
This is way I say that the problem is on the driver.
Install a prior driver, even if does not support the mouse, gatekeeper will work as expected (the current one is the first release supporting the wireless mouse); reboot and then update to the current version. At this time you will have the buttons working.
This is way I say that the problem is on the driver.
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Re: CAD mouse wireless won’t click on MacBook Pro?
Hi Jorge_rui,
If I understand correctly, you think that updating from an old driver to a new one makes it work fine, but if no driver was installed on a clean mac, and the latest driver is installed then the problem is there ? Do you have specific driver version you have used when you say older version ?
if this is the case this is very valuable information for us as we can test and recreated this issue then fix it.
Thank you for sharing your workaround for this issue.
As for twillm, it seems you are facing the same issue Jorge_rui has been having, it may be worth to try his workaround and share you feedback with us. I understand this is not ideal, but we can work on a fix as soon as we we know understand this issue.
If I understand correctly, you think that updating from an old driver to a new one makes it work fine, but if no driver was installed on a clean mac, and the latest driver is installed then the problem is there ? Do you have specific driver version you have used when you say older version ?
if this is the case this is very valuable information for us as we can test and recreated this issue then fix it.
Thank you for sharing your workaround for this issue.
As for twillm, it seems you are facing the same issue Jorge_rui has been having, it may be worth to try his workaround and share you feedback with us. I understand this is not ideal, but we can work on a fix as soon as we we know understand this issue.
Re: CAD mouse wireless won’t click on MacBook Pro?
It's precisely that. The prior driver version I've installed was the previous to the current one. But maybe it will work with a even older driver.christophe wrote: ↑Fri Apr 06, 2018 1:04 am Hi Jorge_rui,
If I understand correctly, you think that updating from an old driver to a new one makes it work fine, but if no driver was installed on a clean mac, and the latest driver is installed then the problem is there ? Do you have specific driver version you have used when you say older version ?
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Re: CAD mouse wireless won’t click on MacBook Pro?
ok, so it should be 10.5.1, this version already supported the CM and CMW.
Re: CAD mouse wireless won’t click on MacBook Pro?
For what I can remember I've chose one that even was for the any one of the mouses, something like this the https://www.3dconnexion.eu/index.php?eI ... MACOS&ap3= 10.4.4 from 2017/03/09.christophe wrote: ↑Fri Apr 06, 2018 1:56 am ok, so it should be 10.5.1, this version already supported the CM and CMW.
I've thought that the driver was unified and will not make any diference that one I choose.
Re: CAD mouse wireless won’t click on MacBook Pro?
I'm running macOS Sierra 10.13.4 (17E199) and I can't click either. My computer won't recognize the mouse within the 3DConnexion prefpane. I've tried uninstallning the drivers and update to the most current one. Doesn't work. I've tried uninstalling that and go back to 10.5.1, doesn't work.
Come on…
Come on…
Re: CAD mouse wireless won’t click on MacBook Pro?
You have to install an older version of the driver first, that update the driver to the current version. It will work !henke wrote: ↑Mon Apr 09, 2018 6:37 am I'm running macOS Sierra 10.13.4 (17E199) and I can't click either. My computer won't recognize the mouse within the 3DConnexion prefpane. I've tried uninstallning the drivers and update to the most current one. Doesn't work. I've tried uninstalling that and go back to 10.5.1, doesn't work.
Come on…
Re: CAD mouse wireless won’t click on MacBook Pro?
Hi all,
have you allowed the kernel extension as described here? This is a new "feature" from macOS for all 3rd party kernel extensions.
have you allowed the kernel extension as described here? This is a new "feature" from macOS for all 3rd party kernel extensions.
Uta
3Dconnexion
3Dconnexion
Re: CAD mouse wireless won’t click on MacBook Pro?
I made it!
– I uninstalled the original driver.
– Then I installed the old one the Jorge linked to.
– Then I allowed the kernel extension as UtaSH mentioned.
– Restart.
– Now I installed the most recent driver.
– Restart.
– Allowed the kernel extension again.
Now it works!
– I uninstalled the original driver.
– Then I installed the old one the Jorge linked to.
– Then I allowed the kernel extension as UtaSH mentioned.
– Restart.
– Now I installed the most recent driver.
– Restart.
– Allowed the kernel extension again.
Now it works!
Re: CAD mouse wireless won’t click on MacBook Pro?
That is not an option on the newer driver. It’s broken, I’m saying that for weeks nowUtaSH wrote: ↑Tue Apr 10, 2018 7:48 am Hi all,
have you allowed the kernel extension as described here? This is a new "feature" from macOS for all 3rd party kernel extensions.