Space nav & picture viewer

[ngomes]

Hi torniaccio,

It appears that the registry data is in an inconsistent state. We need to understand what is going on during installation. You will be contact by a customer service representative early next week to help with the generation of the logs.

[torniaccio]

Thanks Guys, I appreciate so much your work, and I will update u about customer service.

Ciao, Roberto.

[agoenczi]

Hi torniaccio,

Please let generate log files while re-installing 3DxSoftware. You can do that by following the next steps:

1. Open a command-line prompt (on Vista it must be an "administrator" prompt)
2. Change to the folder where 3DxSoftware is saved
3. Execute the command:

3DxSoftware_vX-Y-Z /c:"3DxSoftware /a /z'/logpath=c:\temp'"

where 3DxSoftware_vX-Y-Z is the 3DxSoftware redistributable package (for example: 3DxSoftware_v3-1-1) and c:\temp is the folder where the MSI logs will be created.

[torniaccio]

Hi ago,
I'm sorry but I did not understand something.

Do I must follow the 3 steps after or before re-installing the 3dx software, or u really mean WHILE?
Do I must remove all the 3dx sw before?

What I got to do with the MSI logs?
When I execute the command u wrote, do I have to change the x-y-z with the driver release numbers?

Thanks for your help!

Ciao, Roberto

[agoenczi]

Hi tormaccio

I am sorry for the confusion. The description I have posted is for the generation of a log file while running 3DxWare (to catch errors while the driver runs) but in the same time this setting is kept in the Registry. I would like to ask you to install 3DxSoftware over your existing installation and check the file after this step. Please let me know about your findings.

[torniaccio]

Hi,agoenczi

I've reinstall (by downloaded driver) 3dx sw and i've tried to execute the command, but nothing happens. So i've switched on the "write log file option" and I've send u it by e-mail.

Ciao roberto.

[torniaccio]

Hi guys,
Something new?

I've something to say about some stains that are on the steel basement.
The coating is going away! What can i do about it?? I Could send some picture.

Please don't forget me!

Ciao Roberto

[agoenczi]

Hi torniaccio

Please follow the next steps (sorry for the inconvenience):

1. Uninstall 3DxSoftware from the Add or Remove Programs (ARP) panel and reboot the computer;
2. Download the web-install executable (3DxSoftware_vx-x-x.exe) from the 3Dconnexion web site and copy it to an empty folder (say, C:\temp);
3. From a Command Prompt, change to the folder where 3DxSoftware is saved and execute the following command:

Code: Select all

C:\Temp> 3DxSoftware_vx-x-x -a /z"/logpath=C:\temp"

4. Note the the option /logpath needs to point to the folder where the log files are to be created;
5. Proceed with the installation until you get to the "Setup Type" panel: select "Custom" and unselect all products except for 3DxWare and Picture Viewer

The generated log file is which our development needs to determine what could cause a problem while installing, please send it to the address you know.

[ngomes]

Hi torniaccio,

I've something to say about some stains that are on the steel basement.

We're following this question on the separate topic created you created. See here.

[wroessl]

Hi torniaccio

I got your log files and would need some registry keys a second time to compare the old once with the new keys. So please send me the 4 files
(3Dconnexion_2.txt, shimgxx_2.txt, InprocServer_2.txt", CurrentUser_2.txt) which will be produced by command lines.
To produce these files open a Dos Shell, go to a folder where you have write permissions and execute following 4 commandlines each after the other:

"reg export HKLM\Software\3Dconnexion 3Dconnexion_2.txt"
"reg export HKCR\Applications\shimgxx.dll shimgxx_2.txt"
"reg export HKCR\CLSID\{50F16B26-467E-11D1-8271-00C04FC3183B} InprocServer_2.txt"
"reg export HKCU\Software\Classes\Applications CurrentUser_2.txt"

Please give me a note when you have sent the files.

thanks, ciao

[torniaccio]

Files sent!

Ciao Roberto.

[torniaccio]

Hi guys,
Wroessl's patch seems to work fine, but i have to wait that the device come back by 3dx. ( see other torniaccio's post).

Ciao Roberto

[torniaccio]

Great work Wolfgang!!
Picture viewer it is ok! It works fine.
Thanks for your help.

Ciao Roberto