Hi there
When i started up my computer today my spacenavigator didn't start!? Then i tried clicking "start driver" and nothing happened. Then i uninstalled the driver and downloaded a new, installed it and it still doesn't work.
My computer does not registrete when i remove the spacenavigator and plug it back in!?
I can't get it to work!
Can anyone help?
/Allan
SpaceNavigator seems dead!?
Moderator: Moderators
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- Posts: 71
- Joined: Thu Mar 29, 2007 3:49 pm
takedownca
Make sure you have the Navigator plugged into the usb port on the pc and not through any type of hub or docking station.
What OS are you using?
Vista has security features which can block ports etc.
Check your usb devices in the hardware configuration make sure they are up dated and enabled.
If you still have problems
Give us a call.
Here is the link.
http://www.3dconnexion.com/support/4d.php
Fred
Make sure you have the Navigator plugged into the usb port on the pc and not through any type of hub or docking station.
What OS are you using?
Vista has security features which can block ports etc.
Check your usb devices in the hardware configuration make sure they are up dated and enabled.
If you still have problems
Give us a call.
Here is the link.
http://www.3dconnexion.com/support/4d.php
Fred
SpaceNavigator Personal Edition (PE)
Hi Rob_N
For a SpaceNavigator PE you will get only web support. That's why the price is lower.
If you would like to get phone support too you can upgrade any time to a Standard Edition. This upgrade will allow you to get full support: phone, e-mail, web form, fax. It's up to you...
For a SpaceNavigator PE you will get only web support. That's why the price is lower.
If you would like to get phone support too you can upgrade any time to a Standard Edition. This upgrade will allow you to get full support: phone, e-mail, web form, fax. It's up to you...
agoenczi
has anyone figured this out , I have the same problem and the "press and hold the two buttons down while you plug it in trick" does work but, I should have to do that. OS is xp home ed sp2. It worked when I first installed it, I then rebooted and I can't get the driver to start or the navigator to light up unless I do the two button trick. please help
Tony
Tony
Hi aiverson,
What you reported is consistent with a hardware problem. Please contact the 3Dconnexion Customer Service to check if it necessary to replace your 3D mouse. Contact details are available here.
Also note that all customers -- irrespective of device editions -- are entitled to phone and E-mail support for hardware problems. 3Dconnexion will replace or repair any malfunctioning hardware if it is under warranty.
What you reported is consistent with a hardware problem. Please contact the 3Dconnexion Customer Service to check if it necessary to replace your 3D mouse. Contact details are available here.
Also note that all customers -- irrespective of device editions -- are entitled to phone and E-mail support for hardware problems. 3Dconnexion will replace or repair any malfunctioning hardware if it is under warranty.
Nuno Gomes