I recently bought a SpacePilotPRO in Australia and it has stopped working. I have tried using it on a number of computers and none of them can even detect it. Also previously you could tell the LCD back light was coming on while the computer was booting up (before any drivers were loaded) and this does not happen any more.
I am assuming this is something I can't fix and I have tried calling the company I bought it from they told e to fill out the technical support form, which I have done a couple of times and have not had any response.
This mouse has been extremely useful for me so I want a working one as soon as possible.
What can I do to get it fixed or replaced?
Broken Device
Moderator: Moderators
Broken SpacePioletPro
Sir,
I replied to both of your emails you submitted.
Please check your spam folder for the emails.
Also add:
**************@3dconnexion.com
to your allowed emails
First:
Please unplug the device from the computer; holding down the "Menu"& "Fit" buttons (on the device) plug the device back into the computer. Then go to start...programs...3dconnexion...driver..start driver.
If that does not work, I would like you try a clean install.
http://www.3dconnexion.com/faq/28
This should resolved your issue. If you're still having problems please send an email to:
**************@3dconnexion.com
Andrei
Technical Support Help Desk
3Dconnexion, Inc.
--
Edit (moderator): removed e-mail addresses (no longer necessary)
I replied to both of your emails you submitted.
Please check your spam folder for the emails.
Also add:
**************@3dconnexion.com
to your allowed emails
First:
Please unplug the device from the computer; holding down the "Menu"& "Fit" buttons (on the device) plug the device back into the computer. Then go to start...programs...3dconnexion...driver..start driver.
If that does not work, I would like you try a clean install.
http://www.3dconnexion.com/faq/28
This should resolved your issue. If you're still having problems please send an email to:
**************@3dconnexion.com
Andrei
Technical Support Help Desk
3Dconnexion, Inc.
--
Edit (moderator): removed e-mail addresses (no longer necessary)
Please check your email we sent another response.
Not sure why gmail is not letting the email come through.
Do you have another email address?
We need to send you the confirmation email and tracking number.
This includes instructions on how to dispose of the device.
We are receving your emails.
Please send us another reply back to:
**************@3dconnexion.com
With your complete shipping address along with the PID#
This is located on the Papertag next to the USB port.
This will allow us to perform an RMA for the device.
--
Edit (moderator): removed e-mail addresses (no longer necessary)
Not sure why gmail is not letting the email come through.
Do you have another email address?
We need to send you the confirmation email and tracking number.
This includes instructions on how to dispose of the device.
We are receving your emails.
Please send us another reply back to:
**************@3dconnexion.com
With your complete shipping address along with the PID#
This is located on the Papertag next to the USB port.
This will allow us to perform an RMA for the device.
--
Edit (moderator): removed e-mail addresses (no longer necessary)