Sketchup 2017 Crash

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Magnvs
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Joined: Mon Nov 14, 2016 4:09 am

Sketchup 2017 Crash

Post by Magnvs » Mon Nov 14, 2016 5:04 am

After a couple of days of testing, including removing extensions and uninstalling various things, I have come to the conclusion some part of the 3d Connexion software is interfering with Sketchup 2017 (both make and pro versions). The mouse functions as expected in the program, but it will terminate within anything from a few seconds to several minutes, even if left idle.
After disabling the 3d extension startup process and unplugging the device (I have a Spacemouse Enterprise) the program no longer crashes. (Two of my other computers that don't have 3dconnexion devices work normally)

I have the latest automatically updated version of the drivers and suite.

UtaSH
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Re: Sketchup 2017 Crash

Post by UtaSH » Mon Nov 14, 2016 9:32 am

Hello Magnvs,

are you on Windows or on Mac?

Have you tried if calibrating the device improves the situation?

Have you already contacted our Technical Support Team?

Magnvs
Posts: 7
Joined: Mon Nov 14, 2016 4:09 am

Re: Sketchup 2017 Crash

Post by Magnvs » Thu Nov 17, 2016 6:47 am

Hi,
I'm on 64bit Windows 10
32GB ram
i7 6700k cpu
nvidia 1080 vcard.
and using three weeks old Enterprise Pro 3DxWare 10.4.7 3DxWinCore v 17.4.7.13483

Calibration didn't seem to do anything, Sketchup still crashes either with a "Stopped working" dialogue box or just immediately shutting down after a few minutes of working normally.
I have not contacted tech support, thought I'd try here first.

UtaSH
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Re: Sketchup 2017 Crash

Post by UtaSH » Wed Nov 30, 2016 2:38 am

Hello Magnvs,

I apologize for the delay of my answer. We haven't yet heard of any crashes of SketchUp 2017 on Windows with our plugin. Would you please contact our Technical Support Team? They will collect all needed information so that we can find out what happens on your machine.

Thanks,

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