Cadmouse: Middle mouse button double-click issue

If you have questions or comments concerning any non-support related 3Dconnexion topic, please use this forum.

Moderator: Moderators

Post Reply
RANS0M
Posts: 8
Joined: Tue May 12, 2015 11:09 pm

Cadmouse: Middle mouse button double-click issue

Post by RANS0M » Mon Nov 02, 2015 7:25 pm

Hi guys,

The Cadmouse is great but I have an issue:

I click and hold to the middle mouse button to pan in AutoCAD. However sometimes AutoCAD will 'zoom extents' instead of panning. Zoom extents should only happen if I double click the middle mouse button, not click and hold.

The issue doesn't occur all the time, but every now and again. When it is happening, it will occur around 1 in 10 times I pan. Does anyone have similar issues or ideas on how I could perhaps fix it? I feel like perhaps dust got inside and is affecting the button motion. But opening up the mouse to try and clean it is beyond my capabilities.

Cheers,
Pete

UtaSH
Moderator
Moderator
Posts: 3498
Joined: Mon Nov 27, 2006 10:34 am
Location: Munich, Germany
Contact:

Re: Cadmouse: Middle mouse button double-click issue

Post by UtaSH » Tue Nov 03, 2015 6:49 am

Hi Pete,

you might be right with your guess that the issue is related to the device itself. I suggest you contact our First Level Support Team and they will do some troubleshooting with you and if necessary start the RMA process to get a replacement to you.

RANS0M
Posts: 8
Joined: Tue May 12, 2015 11:09 pm

Re: Cadmouse: Middle mouse button double-click issue

Post by RANS0M » Tue Nov 03, 2015 8:51 pm

Thanks for the reply UtaSH, I'll follow your suggestion.

archinaut
Posts: 1
Joined: Tue Aug 09, 2016 2:11 pm

Re: Cadmouse: Middle mouse button double-click issue

Post by archinaut » Tue Aug 09, 2016 2:25 pm

I've been experiencing a similar issue with my Cadmouse's left button: a single click enters a double click.

This only started happening about six months ago first occasionally and now constantly.

Has anyone reported/experienced a similar issue?

UtaSH
Moderator
Moderator
Posts: 3498
Joined: Mon Nov 27, 2006 10:34 am
Location: Munich, Germany
Contact:

Re: Cadmouse: Middle mouse button double-click issue

Post by UtaSH » Wed Aug 10, 2016 7:59 am

Hello archinaut,

please contact our Technical Support Team. They will do the necessary troubleshooting with you and if this doesn't help they will start the replacement process.

Post Reply