How do I stop unwanted Word documents caused when I reboot?

Questions and answers about 3Dconnexion devices on Windows.

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ship69
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Joined: Wed Jan 13, 2016 11:22 am

How do I stop unwanted Word documents caused when I reboot?

Post by ship69 » Fri Jan 12, 2018 4:27 am

Hello

My 3DConnection driver "3DxWare v10.5.4" (Windows 64-bit) seems to be creating a blank MS Word document to pop-up every time I reboot. The problem goes away when I uninstall the driver completely.

Do I have a virus?
How do I stop this behaviour?

Thanks

J

ship69
Posts: 9
Joined: Wed Jan 13, 2016 11:22 am

Re: How do I stop unwanted Word documents caused when I reboot?

Post by ship69 » Wed Jan 17, 2018 8:26 am

Any thoughts?

UtaSH
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Re: How do I stop unwanted Word documents caused when I reboot?

Post by UtaSH » Wed Jan 17, 2018 10:07 am

Hi ship69,

does the same happen if the device is not connected?

ship69
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Joined: Wed Jan 13, 2016 11:22 am

Re: How do I stop unwanted Word documents caused when I reboot?

Post by ship69 » Fri Jan 19, 2018 5:46 am

> does the same happen if the device is not connected?
If the 3D Mouse is not connected yes they still appear.

UtaSH
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Re: How do I stop unwanted Word documents caused when I reboot?

Post by UtaSH » Mon Jan 22, 2018 8:11 am

Hi ship69,

this is very odd. I recommend that you uninstall the driver completely and additionally remove all settings. See here how to do that. Then reboot the machine and login again. Verify that the issue does NOT appear now. Next install the driver again.

Let us know what you find out.

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