No Support??

GrantP · Post by **GrantP** » Sun Apr 15, 2007 8:02 pm

I have a problem with my Space Explorer. It's basically stopped working and is no longer recognised when plugged in. I have read another Topic on here which basically says it's faulty.

The problem I have however, is that I've heard nothing from support since submitting my problem almost 2 months ago. I then submitted another around 3 weeks or so ago, and have not heard from that one either. At that time I also gave some feedback (after reading how someone was so impressed with the response time - what a joke) and have not had a response from that either?

This product is awesome when it works!! ....but I need it to work!!

What's going on?

Fred · Post by **Fred** » Mon Apr 16, 2007 4:42 am

Grant

Here is the link to our support desk.
http://www.3dconnexion.com/support/4d.php

Please give us a call or fill out the support request.
Please include complete mailing address
Serial number (pid) of the device (located on the tag next to the usb plug).