Space Pilot keys not working

Questions and answers about 3Dconnexion devices on Windows.

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si3v
Posts: 4
Joined: Sun Jun 16, 2013 8:53 am

Space Pilot keys not working

Post by si3v »

Hello everyone, this is my first post.
I own a Space Pilot (lcd black&white, 6 custom keys ecc ecc) since 2006.
It has always worked perfectly (I use 3dstudio max) up to last week when Esc, shift, ctrl and alt keys stopped working. Today also custom keys from 1 to 5 stopped working (number 6 works).
Do you think it is a syntom of imminent death?

Thanks in advance for any answer
Bryan
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Location: Rochester NY

Re: Space Pilot keys not working

Post by Bryan »

Dear si3v,

What operating system?

What release version of 3DxSoftware?
(Start, All Programs, 3Dconnexion,3Dconnexion Control Panel, Help, About)

How does it test in the Jet Demo?
(Start, All Programs, 3Dconnexion, Demos, Jet Demo)

Have you made any changes to your system?

Sincerely,
Bryan
The more things change, the more they remain the same. ; ^ )
si3v
Posts: 4
Joined: Sun Jun 16, 2013 8:53 am

Re: Space Pilot keys not working

Post by si3v »

- main sysyem is win 7 64.
help says:
release version: 3.16.3
(driver version: 6.16.1)
firmware version: 3.12
device type: spacepilot

Jet demo works (I can only move the jet) but there's no function for esc, shift, ctrl, alt or custom 1,2,3,4,5,6 keys

I changed nothing to my system. The first set of keys that stopped working have been the right 4 (esc, shift, ctrl, alt) and some days after the custom 1 to 5 also...

I tried connecting the device to a laptop and installing the latest drivers... same issue

The fact is that on the lcd I don't see any message if I press any of the keys not working but example custom key 6 works and in ANY situation (even back at the desktop) I can read a message that I pressed that key (even L,R,T,F,Fit,Dom ecc ecc)

I would try the old "open the thing and blow air to clean" but I think this is a more complex thing... :D

Thanks.
Fred
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Re: Space Pilot keys not working

Post by Fred »

Perform a clean install
http://www.3dconnexion.com/faq/28
si3v
Posts: 4
Joined: Sun Jun 16, 2013 8:53 am

Re: Space Pilot keys not working

Post by si3v »

not fixed. :(

It's probably just dying. No regrets, it's the best piece of HW I bought in my life (maybe after the amiga1000 :D )
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