v3.1.8 and SketchUp v6 on XP SR2

RHIZO · Post by **RHIZO** » Fri Mar 23, 2007 9:27 am

Despite a new xp install and a fresh 3.1.8 SN driver, SketchUp v.6.0.312 menus flicker badly when clicked but ONLY when tilting/pushing/twisting the SpaceNavigator cap.

Any suggestions for fixing this annoying problem? I haven't been able to use SN since upgrading to SU 6 and there have been no new betas in over a month.

RHIZO · Post by **RHIZO** » Mon Mar 26, 2007 7:53 am

Anybody from 3dconnexion have any suggestions for fixing this?

Post by **ngomes** » Thu Apr 26, 2007 1:58 pm

Hi RHIZO,
Apologises for the late reply. We have not been able to reproduce the issue you describe. Is this something that is still affecting you?

RHIZO · Post by **RHIZO** » Thu Apr 26, 2007 3:18 pm

Yes, it still does it with v.3.2.2.

Post by **ngomes** » Fri Apr 27, 2007 12:20 am

Hi RHIZO,
Do send us your system details, particularly the graphic card information.

RHIZO · Post by **RHIZO** » Fri Apr 27, 2007 5:39 am

Microsoft Windows XP Professional
Version 5.1.2600 Service Pack 2 Build 2600
Pentium 3.4 GHz with 2GB RAM

BIOS Version/Date American Megatrends Inc. 1401, 8/24/2006
SMBIOS Version 2.3

Samsung SyncMaster 1000p
MS Driver version 5.1.2001.0

ATI Radeon X1600 Series; RAM ddr2 256.00 MB
Installed Drivers ati2dvag.dll
Driver Version 6.14.10.6677
Driver Packaging Version 8.351-070302a1-045035C-ATI
Catalyst® Version 07.3
Provider ATI Technologies Inc.
2D Driver Version 6.14.10.6677
2D Driver File Path System/CurrentControlSet/Control/Video/{7DCCC28D-A2AD-43DD-AA4B-B35BBE3C6DF9}/0000
Direct3D Version 6.14.10.0487
OpenGL Version 6.14.10.6388
Catalyst® Control Center Version 2007.0320.2241.38712

Post by **ngomes** » Fri Apr 27, 2007 9:37 am

Hi RHIZO,
Unfortunately, we do not have a similar hardware to your configuration.
I do note, thought, that ATI is shipping version 7.4 of their "Display Driver" for series X1600.
We believe the problem is related to your graphics set-up and we suggest you try the newest version.

RHIZO · Post by **RHIZO** » Thu May 03, 2007 5:33 am

Hi ngomes,

Installed ATI 7.4 driver but still the flickering problem continues. Notice it's also a problem in Rhino 4 menus.

Post by **jwick** » Thu May 03, 2007 6:22 am

It's not unusual for programs to put their menus in overlay planes. If your graphics card doesn't have hardware overlay planes, it may have to simulate these in software. This can cause long delays, flicker etc. I have an X1300 that has this problem. I'd take a look through the graphics card settings to see if you can reallocate the memory differently.

Post by **ngomes** » Thu May 03, 2007 6:26 am

Hi RHIZO,

Notice it's also a problem in Rhino 4 menus.

The support for our devices is native in Rhino (implementation developed and maintained by the application editor). Have you logged a support request with them?

Also, the flickering issue you're referring to only appears when the menus are opened. Is that correct?

RHIZO · Post by **RHIZO** » Thu May 03, 2007 9:15 am

ngomes: I haven't contacted McNeel yet. My copy is an evaluation version but still I'll ask them about it.

As for the flickering, yes it only occurs when the Menus are open and my hand is on SpaceNavigator. If I remove my hand from the cap all is fine.

jwick: I'll take a look at my settings, thanks.

Also, the odd thing is that none of this happened in SU v.5...