Serial Number

Questions and answers about 3Dconnexion devices on Windows.

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juane
Posts: 2
Joined: Sat Dec 02, 2006 4:46 pm

Serial Number

Post by juane » Sat Dec 02, 2006 4:57 pm

Filling out the online registration form...
where the heck is the friggin' serial number on my new SpaceNav?
It's not on the unit.
It's not on the CD.
It's not on the CD sleeve.
It's not on the box.
It's not in the box.
It's not on the directions.

juane

ngomes
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Post by ngomes » Mon Dec 04, 2006 6:26 am

Hi juane, you can find the serial number (or "PID") on the label attached to the cable near the USB connector.
Nuno Gomes

juane
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Post by juane » Mon Dec 04, 2006 7:53 am

Ahh, the one place I did not check: the back of the computer!
Thanks!

erniec
Posts: 8
Joined: Thu Dec 07, 2006 3:26 pm

me too

Post by erniec » Thu Dec 07, 2006 3:56 pm

I also spent a lot of time looking for a serial number. I ended up entering "none" in the on-line registration form. Of course the SN was already hooked up to my PC and I didn't consider that the serial no. was on a sticker at the USB end.

So, is there a way that I can get back to my registration record and update it with my serial number? Is that s/n really needed?

James Meyette
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Joined: Thu Dec 07, 2006 8:52 pm

Post by James Meyette » Thu Dec 07, 2006 8:57 pm

I selected the numbers above the UPC Code.... DOH!!!! Should have put it on the box folks, that were it is when ever I buy any other computer hardware.
James Meyette
Mastercam X2 Programmer

znissan
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Post by znissan » Fri Dec 08, 2006 6:59 pm

Depending on where you were in the registration process, your information may be available when you return to the page. Please return to www.3dconnexion.com/registration. Your serial number must be entered to complete registration.

Ziva Nissan
3Dconnexion, Inc.

triststephens
Posts: 3
Joined: Mon Dec 11, 2006 7:05 am

Serial Number

Post by triststephens » Mon Dec 11, 2006 7:25 am

I too did not find the serial number (called p/n?) untill after filling out the registration using the bar code number. Having re-entered the serial after reading advice in this thread, I still don't know if the device is properly registered or not. Do you send an email to acknowledge sucessful registration?
Thanks

gnbisanz
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Re: Serial Number

Post by gnbisanz » Mon Dec 11, 2006 12:25 pm

triststephens wrote:I too did not find the serial number (called p/n?)
In an earlier post in this thread, it was said that the "PID" was the correct number. I've also re-done my registration, but I haven't seen anything yet. I also haven't heard anything about my previous improper registration, either, so it's probably not an automatic response system.

erniec
Posts: 8
Joined: Thu Dec 07, 2006 3:26 pm

Suggestion

Post by erniec » Mon Dec 11, 2006 12:30 pm

Since the registration process has you enter info into a web page, it's a simple matter to add some text to that web page:
1. Serial number location - on the USB cable
2. Serial number on the tag: labeled PID

ngomes
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Re: Suggestion

Post by ngomes » Mon Dec 11, 2006 12:34 pm

erniec wrote:1. Serial number location - on the USB cable
2. Serial number on the tag: labeled PID
Hi ernic. Thanks for the suggestions. We will take them in consideration for the next version of our support web form.

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