3DxWare v10.6.8 not working for SME Intelligent Function Keys in NX 1872 Series releas1892.3800 May 2020 update

Questions and answers about 3Dconnexion devices on Windows.

Moderator: Moderators

Post Reply
luping
Posts: 942
Joined: Wed Mar 20, 2019 5:54 pm

3DxWare v10.6.8 not working for SME Intelligent Function Keys in NX 1872 Series releas1892.3800 May 2020 update

Post by luping »

Someone in the local chat group for 3Dconnexion products complained that the latest 3DxWare v10.6.8 doesn't solve the unresponsiveness of Intelligent Function Keys in SME when in NX 1872 series release 1892.3800(release date May 2020), in 3D modeling workbench or environment. 10 out of the 12 Intelligent Function Keys for NX modeling application commands are not working. He said the 3-12 modeling commands(Revolve, Hole, Pocket, Block, Boss, Cone, Cylinder, Sphere, Edge Blend, Chamfer) can not be invoked. Since his English is poor, he asked me to report SME compatibility issue with specific NX release build here.

He told me that he noticed the modification date for 3DxNX dynamic link library in 3DxWare v10.6.8 goes back to April 7th, and he said the NX 1892.3800 is released in May, so he suspected that 3DxWare v10.6.8 is not tested against NX 1892.3800.

C:\Program Files\3Dconnexion\3DxWare\3DxNX\ugii_dir\v1872\startup\3DxNX.dll
Date modified: April 7th, 2020
File version: 3.4.20098.17317
UtaSH
Moderator
Moderator
Posts: 3754
Joined: Mon Nov 27, 2006 10:34 am
Location: Munich, Germany
Contact:

Re: 3DxWare v10.6.8 not working for SME Intelligent Function Keys in NX 1872 Series releas1892.3800 May 2020 update

Post by UtaSH »

Hi luping,

thanks for taking care of this in regards to our customer.

We added support for NX 1962 series in 3DxWare 10.6.8. Support for NX 1899 series was added in 10.6.5. There should not be a problem with any of these versions.

Please ask to check if the plugin - 3DxNX - is loaded in NX. Searching the NX log file for "startup\3dxnx.dll" will show if the plugin is loaded.
  1. In NX select Help -> Log File
    NX_help_log.png
    NX_help_log.png (8.27 KiB) Viewed 2634 times
  2. Search by pressing Ctrl+F for "startup\3DxNX.dll". This shows if the 3DxNX plugin loaded.
    NX_log_search.png
    NX_log_search.png (76.59 KiB) Viewed 2634 times
luping
Posts: 942
Joined: Wed Mar 20, 2019 5:54 pm

Re: 3DxWare v10.6.8 not working for SME Intelligent Function Keys in NX 1872 Series releas1892.3800 May 2020 update

Post by luping »

Well, I managed to copy all folders and files in C:\Program Files\3Dconnexion\3DxWare\3DxNX\ugii_dir\v1872 to C:\Program Files\Siemens\NX1872\UGALLIANCE\vendor and switched his NX UI to English and took screenshots via remote control tool Teamviewer to his desktop as he pressed one of the intelligent function keys.
remote screenshot.png
remote screenshot.png (117.18 KiB) Viewed 2624 times
luping
Posts: 942
Joined: Wed Mar 20, 2019 5:54 pm

Re: 3DxWare v10.6.8 not working for SME Intelligent Function Keys in NX 1872 Series releas1892.3800 May 2020 update

Post by luping »

As tested, not working...
luping
Posts: 942
Joined: Wed Mar 20, 2019 5:54 pm

Re: 3DxWare v10.6.8 not working for SME Intelligent Function Keys in NX 1872 Series releas1892.3800 May 2020 update

Post by luping »

The 3DxNX plugin is loaded in NX.
luping
Posts: 942
Joined: Wed Mar 20, 2019 5:54 pm

Re: 3DxWare v10.6.8 not working for SME Intelligent Function Keys in NX 1872 Series releas1892.3800 May 2020 update

Post by luping »

Successfully loaded dynamic module C:\Program Files\Siemens\NX1872\ugalliance\vendor\startup\3DxNX.dll
Successfully loaded dynamic module C:\Program Files\3Dconnexion\3DxWare\3DxNX\ugii_dir\v1872\startup\3DxNX.dll

After removing 3DxNX.dll and other 3DxWare stuff from C:\Program Files\Siemens\NX1872\UGALLIANCE\vendor, there is only one string in the log:
Successfully loaded dynamic module C:\Program Files\3Dconnexion\3DxWare\3DxNX\ugii_dir\v1872\startup\3DxNX.dll
luping
Posts: 942
Joined: Wed Mar 20, 2019 5:54 pm

Re: 3DxWare v10.6.8 not working for SME Intelligent Function Keys in NX 1872 Series releas1892.3800 May 2020 update

Post by luping »

It's a bit crazy, I called him in the early morning to open his mobile workstation computer to repeat the problem...
Post Reply