Problem with windows installer package - installation failed

Questions and answers about 3Dconnexion devices on Windows.

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mmiii
Posts: 4
Joined: Tue Apr 18, 2017 11:05 am

Problem with windows installer package - installation failed

Post by mmiii » Sat May 02, 2020 3:01 am

Hi,

I'm trying to install the 3DxWare64_v10-6-7_r3198.exe package.
Windows10

I receive the message

The is a problem withe this windows installer package. A DLL required for this install to complete could bot be run.
Contact your support personnel or package vendor.

Installation fails
s there a solution to this?

mmiii

UtaSH
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Re: Problem with windows installer package - installation failed

Post by UtaSH » Mon May 04, 2020 5:37 am

Hi mmiii,

did you have an older version of the driver installed previously? Did you uninstall it before you started the installation of 3DxWare 10.7.6?

Does the error message have a title?

It would be great if you would contact our Technical Support Team. The installation generates log files and those would be helpful for analysis.

L3OK1
Posts: 1
Joined: Wed May 20, 2020 8:13 am

Re: Problem with windows installer package - installation failed

Post by L3OK1 » Thu May 21, 2020 1:07 am

Here exactly the same issue.

UtaSH
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Re: Problem with windows installer package - installation failed

Post by UtaSH » Tue May 26, 2020 3:15 am

Hi L3OK1,

please contact our Technical Support Team.

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