Cannot uninstall old 3dConnexion software

[gameburg]

Hi

Going crazy, I cannot remove the old version of 3dConnexion software and I need to do that to be able to install latest 3DxWare64v10-6-5_r3156.
The old version doesn't work (win10) and when trying to uninstall I only get a warning box with a message (Rundll in the upper left corner) that says something like "cannot startup c:\program -specified module cannot be found"

Please help!

BR
Gameburg

[UtaSH]

Hi Gameburg,

the best way to help you is if you contact our Technical Support Team. The will ask you to generate a log file of the (failing) installation and can then escalate your problem to the next level of expertise in case they don't have a solution.

[steve20]

It is multiple installation bugs. I had the same issue attempting to update 10.4.

1. The path name given to Rundll32.exe contains a space and is not encapsulated in quotes; resulting in the incomplete C:\Program.
2. The compressed installer extracts the setup files to the current user's temp directory resulting in failure to locate the layout.bin if the temp directory was cleared.


Remedy:

1. To get Windows to execute the installer open regedit.exe and navigate to:

Code: Select all

HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432Node\Microsoft\Windows\CurrentVersion\Uninstall\{BAFCA6AC-8B37-405B-B57E-C1D45DE70ACC}

2. Change the following key "UninstallString" from:

Code: Select all

RunDLL32 C:\Program Files (x86)\Common Files\InstallShield\Professional\RunTime\09\01\Intel32\ctor.dll,LaunchSetup "C:\Program Files (x86)\InstallShield Installation Information\{BAFCA6AC-8B37-405B-B57E-C1D45DE70ACC}\setup.exe" -l0x9  -removeall

To:

Code: Select all

RunDLL32 "C:\Program Files (x86)\Common Files\InstallShield\Professional\RunTime\09\01\Intel32\ctor.dll",LaunchSetup "C:\Program Files (x86)\InstallShield Installation Information\{BAFCA6AC-8B37-405B-B57E-C1D45DE70ACC}\setup.exe" -l0x9  -removeall

You will need to close the Uninstall Control Panel and reopen to read the new registry values.

Once the installer is running, if it is unable to locate the layout.bin then use 7-Zip to extract the .EXE from the downloaded setup.exe for your installed version. Open the extracted .EXE in 7-Zip and extract all of the contents to a folder. Run the setup.exe in that folder and choose to uninstall the software.

Now you can install the new version.