Pan-UpDown "almost" frozen with latest drivers

[boumay]

Hi all,

I updated to I'm now in 3dsmax 2020 and the latest driver is driving me nuts.

The pan and up-down axis, in camera/perspective viewport(s), is so slow, compared to other axis, it is almost frozen, and almost doesn't react, even after cranking up the speed. At first I thought it was not working and/or stopped functioning after a few minutes of use.

Works normally in orthographic.

I really hope you could help me on this one, it makes the device such a pain to use, after it was the most useful one.

Thank you for your support.

[boumay]

Ok, so I tried to roll back to the oldest version supporting 3dsmax 2020, which is 10-6

But now the device buttons can't be configured and the driver crash/stop when I tried to assign custom keys.

[boumay]

PS: With 10-6, the device was working perfectly as far as the axes are concerned. Pan/UpDown was butter.

[boumay]

Just tried 10-6.3, and the problem returned, Pan Up/Down axes are behaving weirdly.
What did change in the engine?
It's working fine in all versions prior to 10-6.3.

One could say that I crank up axes sensitivity, but it improves little, so much so that it is still very slow and a pain to navigate, and when I exit a perspective/cameras view, it's too fast and unusable in the other viewports.

[luping]

There's some changes to the 3DxMaya64.msi plugin package in the 3DxWare v10.6.4 installer.

[boumay]

I'm on 3dsmax 2020.
What's strange is the drastic change in behavior from 10-6.0 to the next version 10-6.3
And the weird is that it is only happening in perspective/camera view, not ortho or other front/left/top/etc
10-6.0 works normally in every aspect.

I was able to fix the crashing with 10-6.0, so, so far so good now.
Just in time, because I was almost going to loose my device.

[luping]

I'm on 3dsmax 2020.
What's strange is the drastic change in behavior from 10-6.0 to the next version 10-6.3
And the weird is that it is only happening in perspective/camera view, not ortho or other front/left/top/etc
10-6.0 works normally in every aspect.

I was able to fix the crashing with 10-6.0, so, so far so good now.
Just in time, because I was almost going to loose my device.

I'd suggest you start a technical support at TechSupport to propagate the problem you encountered over the use of 3ds MAX 2020 to 3Dconnexion support personnel to investigate the problem, and get possible bug fix, a technical support has the highest priority over any forum post.

[boumay]

Thank you for that