can't reenable rotation (in solidworks)

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rouge
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Joined: Sun Nov 17, 2019 4:11 pm

can't reenable rotation (in solidworks)

Post by rouge »

I'm new to the forum (hi everyone!), but I own and use my spacePilot Pro since quite a while.
Recently I have updated to the newest drivers, but like many as it seems, this went not without issues.

After some troubles of getting the Keys to stay what I have assigned them to (I hope that works now), I'm having multiple issues with the "roll on/off" and the "pan on/off" buttons.

first Issue
1. I set both "pan/zoom" and "rotation" to enabled in the advanced settings of the driver
2. in SolidWorks, I disable the "rotation" --> the rotation is disabled as expected
3. I push the button again to enable rotation --> nothing happens, the rotation stays disabled
4. the only way i can reenable rotation is through the advanced settings of the driver

second (related?) issue
1. same as above
2. in Solidworks, I disable "pan / zoom" --> instead of "pan / zoom" it disables "rotation"
3. as above, I'm not able to reenable rotation

it kind of seems to work in other applications: If I do the above in Windows Explorer, according to the icons on display (of the SP), the restraints are correctly set an unset.

I'm using
3DxWare 10.6.3
3DxWinCore 17.6.3.16588

Am I doing something wrong?

Thank you
UtaSH
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Re: can't reenable rotation (in solidworks)

Post by UtaSH »

Hi rouge,

it might be that you have a user-specific configuration file that is kind of broken. Please try the following:
  • stop SOLIDWORKS and
  • stop the driver (Windows Start -> All apps -> 3Dconnexion -> Stop 3DxWare)
  • navigate to your user-specific configuration files at %APPDATA%\3Dconnexion\3DxWare\Cfg (usually C:\Users\username\AppData\Roaming\3Dconnexion\3DxWare\Cfg)
  • remove the file SolidWorks.XML
  • start the driver (Windows Start -> All apps -> 3Dconnexion -> Start 3DxWare)
  • start SOLIDWORKS
See if you still cannot toggle the rotation with the button on your SpaceMouse.

Please let us know what you find out. Thanks!
rouge
Posts: 5
Joined: Sun Nov 17, 2019 4:11 pm

Re: can't reenable rotation (in solidworks)

Post by rouge »

Hi Uta

Thanks for the reply (and sorry for my late reaction, i automatically expected an e-mail-notification).

Deleting the "solidworks.xml"-file works indeed, but this also seems to remove my button configuration.

Is there a way to keep those?
UtaSH
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Re: can't reenable rotation (in solidworks)

Post by UtaSH »

Hi rouge,

if you still have the XML file you can first try if exporting and re-importing the settings solves the issue. In case you still have the file please let me know. It might help us for analysis.
rouge
Posts: 5
Joined: Sun Nov 17, 2019 4:11 pm

Re: can't reenable rotation (in solidworks)

Post by rouge »

Hi Uta

I did the following:
- stopped the driver
- deleted the xml file under %APPDATA%\3Dconnexion\3DxWare\Cfg
- restarted the driver
--> the reported problem was gone
- I reimported my configuration from the previously exported .3dxz-file
--> The reported problem was back again

Which file do you want to analyse?
the newly created SolidWorks.XML-file?

Thank you
jwick
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Re: can't reenable rotation (in solidworks)

Post by jwick »

I'd like to see both.
The new file that was created and the .3dxz file it started with.

Thanks.
rouge
Posts: 5
Joined: Sun Nov 17, 2019 4:11 pm

Re: can't reenable rotation (in solidworks)

Post by rouge »

Hi jwick

attached you find the files. I'm curious about your findings.
Attachments
spacemouse problem.zip
(37.5 KiB) Downloaded 184 times
jwick
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Re: can't reenable rotation (in solidworks)

Post by jwick »

Hi rouge,

I think you are on to something there. We are having a look.
Thanks for sending those files.

Jim
rouge
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Joined: Sun Nov 17, 2019 4:11 pm

Re: can't reenable rotation (in solidworks)

Post by rouge »

Hi Jim

It's been a while. Any news?

rouge
jwick
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Re: can't reenable rotation (in solidworks)

Post by jwick »

We released 10.6.5 at the end of last week. It should fix it. If it doesn't fix it, you may have to delete some of your user cfgs that were damaged by the previous release. They should not be damaged anymore.
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