New purchase - many questions

Questions and answers about 3Dconnexion devices on Windows.

Moderator: Moderators

Post Reply
RLGL
Posts: 8
Joined: Sun Sep 01, 2019 10:47 am

New purchase - many questions

Post by RLGL » Sun Sep 01, 2019 10:51 am

Windows 10 on a PC running the latest version all updated. I have Sketchup Pro 2019 latest version. Spacemouse Pro Wireless. Length of ownership 2 days. Driver 10.6.0.
I was unable to install the driver from its package. To get it installed I had to unpack it and install pieces. I did try to install right clicking on the package and selecting run as administrator. The message for the failed install is Setup.exe has stopped working. This is immediately after selecting the install language. Any ideas??
In device manager the driver installed is from Microsoft??? Is this because of the driver install issue? It is listed under mice and other pointing devices.
With Disable on-screen display not checked I get a layout of the four number keys displayed on the screen, they do nothing. If I check disable on-screen display, I the features I have selected function. Normal???
The menu key from within Sketchup does nothing. On the desktop with no apps open it works Ideas??
Is there an indicator to alert the user if dominant is enabled or not??
Zoom extents only functions if an item is selected on the model. Is this normal? The zoom is for the item selected only and not the complete current view that Sketchup displays when the command is invoked from within SU.

luping
Posts: 140
Joined: Wed Mar 20, 2019 5:54 pm

Re: New purchase - many questions

Post by luping » Mon Sep 02, 2019 5:09 pm

Can you also post some screenshots of your Windows OS error log like this one?
2019-09-03_08h08_58.png
2019-09-03_08h08_58.png (84.46 KiB) Viewed 1050 times

RLGL
Posts: 8
Joined: Sun Sep 01, 2019 10:47 am

Re: New purchase - many questions

Post by RLGL » Tue Sep 03, 2019 9:27 am

Other program installs are normal. I think something is missing in the driver package.
Attachments
2019-09-03_11-19-11.png
2019-09-03_11-19-11.png (66.23 KiB) Viewed 1034 times

luping
Posts: 140
Joined: Wed Mar 20, 2019 5:54 pm

Re: New purchase - many questions

Post by luping » Wed Sep 04, 2019 4:14 am

RLGL wrote:
Tue Sep 03, 2019 9:27 am
Other program installs are normal. I think something is missing in the driver package.
Strange. Try extract twice the installer with 7-zip and run the install wizard within the 3DxWare folder.

RLGL
Posts: 8
Joined: Sun Sep 01, 2019 10:47 am

Re: New purchase - many questions

Post by RLGL » Thu Sep 05, 2019 7:41 am

luping wrote:
Wed Sep 04, 2019 4:14 am
Strange. Try extract twice the installer with 7-zip and run the install wizard within the 3DxWare folder.
[/quote]

Same issue, nothing changes.

luping
Posts: 140
Joined: Wed Mar 20, 2019 5:54 pm

Re: New purchase - many questions

Post by luping » Fri Sep 06, 2019 12:28 am

RLGL wrote:
Thu Sep 05, 2019 7:41 am
luping wrote:
Wed Sep 04, 2019 4:14 am
Strange. Try extract twice the installer with 7-zip and run the install wizard within the 3DxWare folder.
Same issue, nothing changes.
[/quote]

Reinstall Windows 10.

RLGL
Posts: 8
Joined: Sun Sep 01, 2019 10:47 am

Re: New purchase - many questions

Post by RLGL » Fri Sep 06, 2019 6:34 am

luping wrote:
Fri Sep 06, 2019 12:28 am
RLGL wrote:
Thu Sep 05, 2019 7:41 am
luping wrote:
Wed Sep 04, 2019 4:14 am
Strange. Try extract twice the installer with 7-zip and run the install wizard within the 3DxWare folder.
Same issue, nothing changes.
Reinstall Windows 10.
[/quote]

RLGL
Posts: 8
Joined: Sun Sep 01, 2019 10:47 am

Re: New purchase - many questions

Post by RLGL » Fri Sep 06, 2019 6:41 am

RLGL wrote:
Fri Sep 06, 2019 6:34 am
luping wrote:
Fri Sep 06, 2019 12:28 am
RLGL wrote:
Thu Sep 05, 2019 7:41 am


Strange. Try extract twice the installer with 7-zip and run the install wizard within the 3DxWare folder.
Same issue, nothing changes.
Reinstall Windows 10.
[/quote]
Yeah that my fix the problem, but these drivers are the only problem I have had since this system was set up. Since the failed driver install I have installed 2 major program updates with the "install shield" with no issues. For now I will put up with it and see what happens with the next driver release. (remembering that newer is not always better). As far as a fresh install of windows.... not on the calendar.

luping
Posts: 140
Joined: Wed Mar 20, 2019 5:54 pm

Re: New purchase - many questions

Post by luping » Fri Sep 06, 2019 10:55 pm

How about reset the PC OS? There's a 'Reset this PC' button in Windows 10 OS.

RLGL
Posts: 8
Joined: Sun Sep 01, 2019 10:47 am

Re: New purchase - many questions

Post by RLGL » Sat Sep 07, 2019 4:51 pm

luping wrote:
Fri Sep 06, 2019 10:55 pm
How about reset the PC OS? There's a 'Reset this PC' button in Windows 10 OS.
That is a possibility I had not considered. Will try tomorrow and get back with the results
D

RLGL
Posts: 8
Joined: Sun Sep 01, 2019 10:47 am

Re: New purchase - many questions

Post by RLGL » Sun Sep 08, 2019 8:00 am

luping wrote:
Fri Sep 06, 2019 10:55 pm
How about reset the PC OS? There's a 'Reset this PC' button in Windows 10 OS.
The option is close to doing a fresh install, keeps documents etc and removes all programs. The time needed to accomplish this task is not on the radar screen until late next year .

luping
Posts: 140
Joined: Wed Mar 20, 2019 5:54 pm

Re: New purchase - many questions

Post by luping » Sun Sep 08, 2019 3:56 pm

RLGL wrote:
Sun Sep 08, 2019 8:00 am
luping wrote:
Fri Sep 06, 2019 10:55 pm
How about reset the PC OS? There's a 'Reset this PC' button in Windows 10 OS.
The option is close to doing a fresh install, keeps documents etc and removes all programs. The time needed to accomplish this task is not on the radar screen until late next year .
It's almost like 3Dconnexion company is in a crisis mode ever since its split with Logitech, with high employee turnover rate...the driver is a nightmare for some people...

RLGL
Posts: 8
Joined: Sun Sep 01, 2019 10:47 am

Re: New purchase - many questions

Post by RLGL » Mon Sep 09, 2019 11:00 am

luping wrote:
Sun Sep 08, 2019 3:56 pm
RLGL wrote:
Sun Sep 08, 2019 8:00 am
luping wrote:
Fri Sep 06, 2019 10:55 pm


It's almost like 3Dconnexion company is in a crisis mode ever since its split with Logitech, with high employee turnover rate...the driver is a nightmare for some people...
At least I can load the driver manually. The product works great and it hasn't taken long to get used to it,love the critter.

UtaSH
Moderator
Moderator
Posts: 3289
Joined: Mon Nov 27, 2006 10:34 am
Location: Munich, Germany
Contact:

Re: New purchase - many questions

Post by UtaSH » Wed Sep 11, 2019 3:07 am

RLGL wrote:
Sun Sep 01, 2019 10:51 am
Windows 10 on a PC running the latest version all updated. I have Sketchup Pro 2019 latest version. Spacemouse Pro Wireless. Length of ownership 2 days. Driver 10.6.0.
I was unable to install the driver from its package. To get it installed I had to unpack it and install pieces. I did try to install right clicking on the package and selecting run as administrator. The message for the failed install is Setup.exe has stopped working. This is immediately after selecting the install language. Any ideas??
This iss definitely something our our Technical Support Team can help you with. (No need to reinstall Windows!)
RLGL wrote:
Sun Sep 01, 2019 10:51 am
Is there an indicator to alert the user if dominant is enabled or not??
No, the only place to see this is in the properties window (driver window).

Post Reply