CadMouse Wireless unintended cursor movement

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ccamara
Posts: 1
Joined: Mon Jul 22, 2019 11:27 am

CadMouse Wireless unintended cursor movement

Post by ccamara » Mon Jul 22, 2019 11:35 am

Hello. In our engineering department we have about 12 users, all using new CadMouse Wireless mice (as well as Spacemouse Enterprises). Most users find that when they try to click (or double click) on something, the cursor moves very slightly, causing, for example, a file to be moved, instead of opened.

Is there anything that can be done to prevent this? Our hands are no less steady than the next person's... and this doesn't seem to happen with other (Logitech) mice.
Latest drivers are installed.

Thanks.

luping
Posts: 140
Joined: Wed Mar 20, 2019 5:54 pm

Re: CadMouse Wireless unintended cursor movement

Post by luping » Sat Aug 10, 2019 7:23 pm

ccamara wrote:
Mon Jul 22, 2019 11:35 am
Hello. In our engineering department we have about 12 users, all using new CadMouse Wireless mice (as well as Spacemouse Enterprises). Most users find that when they try to click (or double click) on something, the cursor moves very slightly, causing, for example, a file to be moved, instead of opened.

Is there anything that can be done to prevent this? Our hands are no less steady than the next person's... and this doesn't seem to happen with other (Logitech) mice.
Latest drivers are installed.

Thanks.
Have you tried the CadMouse Wireless' Bluetooth connection or Micro USB Cable to the computer? Wired connection and Bluetooth LE is more stable in the vicinity of the computers. If there are multiple CadMouse Wireless, there's a high possibility of signal interference between the 2.4GHz wireless USB receiver and other computer accessories. Just give it a try. You may need to buy some USB Bluetooth 4.0 adapter dongles.

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