Driver not installing

Questions and answers about 3Dconnexion devices on Windows.

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JAWSnAZ
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Joined: Sun Jun 30, 2019 8:37 pm

Driver not installing

Post by JAWSnAZ » Sun Jun 30, 2019 9:19 pm

Hello All.

I gave up on getting my Space Mouse to work last year after the forced upgrade to Windows 10 update last year.

I need to use my Space Mouse on my laptop so I am trying to install the latest driver "3DxWare64_v10-6-0_r2972.exe" and it will not install.

It goes through the process of install but disappears before it finishes. I have turned off Windows Defender any antivirus that I can find but still can't get it working.

Has anyone figured out how to get this thing working yet?

The Space Mouse works fine with my Desktop and Windows 10 but not my Laptop.

UtaSH
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Re: Driver not installing

Post by UtaSH » Wed Jul 10, 2019 1:53 am

Hi JAWSnAZ,

I recommend that you contact our Technical Support Team.

They will need log files of the (failed) installation process. See here how to create them. Additionally they need to know if you get an error message and a screenshot of the error message(s).

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