error- ""Could not locate an installed 3D connexion Device""

Questions and answers about 3Dconnexion devices on Windows.

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Mike_A_2019
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Joined: Wed Mar 20, 2019 2:28 am

error- ""Could not locate an installed 3D connexion Device""

Post by Mike_A_2019 » Wed Mar 20, 2019 2:35 am

Hi all,
I have been using my Spacemouse wireless for years on my Windows 10 x64 laptop.. now it has suddenly stopped working.
""Could not locate an installed 3D connexion Device""
I have tried uninstalling, reinstalling current 3DXware etc.. nothing works.
The Spacemouse wireless still works on my Windows 10 desktop PC....
Does anyone have a solution for this ?
Cheers,
Mike.

UtaSH
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Re: error- ""Could not locate an installed 3D connexion Device""

Post by UtaSH » Wed Mar 20, 2019 9:35 am

Hello Mike_A_2019,

please contact our Technical Support Team. They will ask you for the needed details and then escalate to the next level if they cannot find a solution.

Mike_A_2019
Posts: 3
Joined: Wed Mar 20, 2019 2:28 am

Re: error- ""Could not locate an installed 3D connexion Device""

Post by Mike_A_2019 » Wed Mar 20, 2019 2:25 pm

I registered with support but never got a reply email.

Mike_A_2019
Posts: 3
Joined: Wed Mar 20, 2019 2:28 am

Re: error- ""Could not locate an installed 3D connexion Device""

Post by Mike_A_2019 » Wed Mar 20, 2019 9:41 pm

I have tried to register my email address twice with support and have had no reply.

UtaSH
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Re: error- ""Could not locate an installed 3D connexion Device""

Post by UtaSH » Mon Mar 25, 2019 8:26 am

Hello Mike_A_2019,

I am sorry that this contact didn't work for you.

Did you create an account for our website? Were you using the same email address as the one that you use for this forum?

I will investigate this and will come back to you.

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