I try to use the 3D mouse

Questions and answers about 3Dconnexion devices on Windows.

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helenharry
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Joined: Tue Jan 08, 2019 1:16 am

I try to use the 3D mouse

Post by helenharry »

Sometimes after locking and unlocking my pc the driver will not have the profile for Inventor active. So when I try to use the 3D mouse none of the customizations work. Inventor was active before the computer was locked and after it was unlocked. Clicking inside Inventor is not enough to get the correct profile loaded. I usually end up opening the 3Dconnexion settings and then clicking on Inventor again to get the Inventor profile loaded.

I just updated to the 10.5.1 driver today and this is still an issue.
UtaSH
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Re: I try to use the 3D mouse

Post by UtaSH »

Hello helenharry,

I hope that you updated to driver version 10.5.12 as this is currently our latest driver version.

I recommend that you contact our Technical Support Team. They can do the necessary troubleshooting and escalate the ticket in case they cannot help.
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