SpaceMouse LCD Display is Scrambled.

[Markmilleru2]

Hello, I recently upgraded (?) from a SpacePilot Pro to a SpaceMouse Enterprise. 90% of the time when I look at the LCD it has scrambled garbage on it. I'm running a clean install of the latest Win 10 with driver 10.5.4. It also has the same problem in macOS 10.13.2 with driver 10.5.1. It's pretty embarrassing having this $400.00 device on my desk with a scrambled screen. Sometimes it shows vertical colored bars and sometimes I get icons scrolling by very fast.

So, is my device defective ? If not, it sure looks like it is. Do I need a firmware update? My firmware shows as 4.42.

Thanks for any help. Dave

[UtaSH]

Hello Markmilleru2,

I recommend to contact our Technical Support Team. They will do the necessary troubleshooting and if needed start the RMA process for you.