Wireless SpaceMouse sometimes 'no clicks' ?

Questions and answers about 3Dconnexion devices on Windows.

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mrlegoman
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Joined: Mon Mar 31, 2008 6:09 am

Wireless SpaceMouse sometimes 'no clicks' ?

Post by mrlegoman »

I'm not sure what else to call it. But I frequently end up having to double click items that should be single click. I've tried both wireless and bluetooth connections. Ended up having to go back to a wired mouse. Is this a potential mouse hardware issue or PC issue? I'd like to think it's a USB settings issue somewhere in my laptop (new Dell P7720), but the problem persist even when switch over to on-board bluetooth.
UtaSH
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Re: Wireless SpaceMouse sometimes 'no clicks' ?

Post by UtaSH »

Hello mrlegoman,

we apologize for the problems you encounter with your CadMouse. I assume that you have a device that was produced in 2016 or even earlier. We have had an issue with an electronic part at the beginning which is now resolved with the devices produced in 2017 and later.

Please contact our Technical Support Team. They will be able to assist with the r3eplacement procedure.
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