Double click issue

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amyrose
Posts: 1
Joined: Thu Jul 05, 2018 2:45 am

Double click issue

Post by amyrose » Thu Jul 05, 2018 2:53 am

Since yesterday morning, for no apparent reason (no updates / installs etc.) my mouse has started double clicking.

For instance when I select something it will instantly unselect it again. Yet it doesn't happen everytime, maybe 5-8 times out of 10.

I have searched for this in Google to no avail, I have also unplugged the USB lead, uninstalled both mouse drivers in Device manager, restarted and reinstalled again. Yet the symptoms remain.

I have begun to use a small app to counter the effect but it's just a sticking plaster and I need to find the cause or at least a solution.

Please can anyone help?

UtaSH
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Re: Double click issue

Post by UtaSH » Thu Jul 05, 2018 8:42 am

Hello amyrose,

your device might have a fault. Please contact our Technical Support Team. They will help you to get a replacement device.

EtienneC
Posts: 1
Joined: Tue Feb 05, 2019 1:43 am

Re: Double click issue

Post by EtienneC » Tue Feb 05, 2019 1:54 am

Good day

Has this issue been resolved as I have exactly the same issue after an update?

It is not a consistent issue as sometimes I can click once and other times it keeps double clicking.

UtaSH
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Re: Double click issue

Post by UtaSH » Tue Feb 19, 2019 6:46 am

Hello EtienneC,

yes, the issue has been resolved. Our CadMouse devices produced after 2016 do not have this problem. Please contact our Technical Support Team; they will assist with the replacement process.

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