CAD mouse left button issue

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drkieffer
Posts: 76
Joined: Thu Feb 15, 2007 5:57 am
Location: NC

CAD mouse left button issue

Post by drkieffer »

My CAD mouse has developed left button issues, random "double click", and now random "no click". I think this would be an early production mouse, based on when we bought it, ie not long after the promo ads came out. Just curious if this is a known issue, or just a random failure.

Hopefully IT can get me a replacement soon, going back to this generic low end mouse, is like going from a Ferrari to a Pinto!
-Dave
Siemens NX12 with Windchill
SpaceMouse Pro and CADmouse (and a SpacePilot!)
UtaSH
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Re: CAD mouse left button issue

Post by UtaSH »

Hi Dave,

best process it to contact our Technical Support Team. They know what to do and will start the RMA process for you.
drkieffer
Posts: 76
Joined: Thu Feb 15, 2007 5:57 am
Location: NC

Re: CAD mouse left button issue

Post by drkieffer »

UtaSH wrote:Hi Dave,

best process it to contact our Technical Support Team. They know what to do and will start the RMA process for you.
Already in process! and trust me, I miss my CAD mouse already.
-Dave
Siemens NX12 with Windchill
SpaceMouse Pro and CADmouse (and a SpacePilot!)
drkieffer
Posts: 76
Joined: Thu Feb 15, 2007 5:57 am
Location: NC

Re: CAD mouse left button issue

Post by drkieffer »

Replacement mouse has arrived, and life is good again. You don't realize just how nice these mice are to use, until you don't have it. :D
-Dave
Siemens NX12 with Windchill
SpaceMouse Pro and CADmouse (and a SpacePilot!)
UtaSH
Moderator
Moderator
Posts: 3754
Joined: Mon Nov 27, 2006 10:34 am
Location: Munich, Germany
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Re: CAD mouse left button issue

Post by UtaSH »

Perfect! I am glad your issue could be solved quickly.
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