SpaceNavigator crashes Photoshop CS3

PepperAlf · Post by **PepperAlf** » Fri Mar 14, 2008 3:04 am

Hello,

when I shift/tilt the SpaceNavigator in Photoshop CS3, the image scrolls as it's supposed to do. But as soon as I do it a second time, Photoshop crashes.
Zooming and changing the brush size however works. 3D Max 2008 works perfectly also.

Is this a known problem and is there a solution?
In Topic t=1752 the same problem is addressed.

I'm using a german keyboard layout and a german version of Photoshop. I'm also using a Razer Pro|Type keyboard. De-installing its driver seemed to solve the problem at first, but after a few minutes Photoshop crashed anyway.

Any help is much appreciated,
Alfred

Problemsignatur:
Problemereignisname: APPCRASH
Anwendungsname: Photoshop.exe
Anwendungsversion: 10.0.0.0
Anwendungszeitstempel: 4601eae8
Fehlermodulname: Photoshop.exe
Fehlermodulversion: 10.0.0.0
Fehlermodulzeitstempel: 4601eae8
Ausnahmecode: c0000005
Ausnahmeoffset: 00482d60
Betriebsystemversion: 6.0.6000.2.0.0.256.1
Gebietsschema-ID: 1031
Zusatzinformation 1: 3eef
Zusatzinformation 2: 85706210c8cd0027cfb766c52b709367
Zusatzinformation 3: 62cf
Zusatzinformation 4: 1c958a59832ca88cc728d6c7229aecd6

flomotan · Post by **flomotan** » Fri Mar 14, 2008 11:50 am

I emailed some code to help debug this issue. Please try it and send back any crash logs you get.

Thanks

PepperAlf · Post by **PepperAlf** » Sat Mar 15, 2008 8:21 am

Hello,

thanks for your help!
Photoshop doesn't crash anymore using your file! Unfortunately navigation isn't working very well with that plugin: panning simultaneously triggers some zooming for example. I guess it's because of just being a plugin for testing purposes?
Anyway, is it a useful/sufficient information for your diagnosis, that Photoshop doesn't crash with that file?

flomotan · Post by **flomotan** » Mon Mar 17, 2008 4:28 pm

Hmm, I was actually hoping it would continue to crash and we'd have more information on the crash. Right now what this tells me is PS is not processing keyboard events correctly and it's not a plug-in issue per-se.

I'll try another experiment and send it to you.

slowmotion · Post by **slowmotion** » Mon Mar 31, 2008 8:41 am

I 'm experiencing the same issue; here are the details:
I have Adobe Photoshop CS3 v10.0.1, english localized with italian keyboard layout. The SpaceNavigator PE driver is 3.5.6 and a Wacom tablet driver is also installed. The OS is Window Vista Home Premium.
The error is a memory access violation raised by the photoshop.exe module
and after the crash the CTRL key seems to remain pressed until it's physically pressed again. Regards.

slowmotion · Post by **slowmotion** » Tue Apr 01, 2008 8:58 am

I've just updated the driver to the 3.6.4 release but the problem is always there...

Det · Post by **Det** » Sat Apr 19, 2008 2:26 am

I have the SpaceNavigator since 2 jears. The first time I used it with Photoshop CS2 an I had no Problems. Since Photoshop CS 3 no Driver Revision works correct. After a very short time Photoshop crashed. Also the newest Version 3.6.4 do the same. It is a shame, that i can not work with the SpaceNavigator since 1 year.

flomotan · Post by **flomotan** » Mon Apr 21, 2008 2:12 pm

Just an update on this. I've sent everyone above a test plugin that will hopefully either fix the issue or give more information on what is happening. Once enough data is available and a fix is complete, I'll make this new plugin available for download until it is officially released with our next driver update.

Stay tuned for more details...

diego · Post by **diego** » Tue Apr 22, 2008 9:13 am

after installig the latest driver pack (v3-6-4),
Photoshop CS3 started to crash on start or shortly after.

the message are:
-----------------------------------
AppName: photoshop.exe AppVer: 10.0.1.0 ModName: siappdll.dll
ModVer: 3.7.9.0 Offset: 000026f5
----------------------------------------------

or also:
--------------------------------------------------------
EventType : BEX P1 : Photoshop.exe P2 : 10.0.1.0 P3 : 470fd6cb
P4 : siappdll.dll P5 : 3.7.9.0 P6 : 47d933cc P7 : 00001613
P8 : c0000409 P9 : 00000000
-------------------------------------------------

If you thin you could use it, I can send you the complete debug file that windows wants to send microsoft.

My config:
Space Pilot, Dual AMD Dual Core, 4gb RAM, Windows XP x64, QuadroFX 1400

Thank you for your efforts

Diego

ktmglen · Post by **ktmglen** » Mon May 12, 2008 7:32 pm

slowmotion wrote:I 'm experiencing the same issue; here are the details:
I have Adobe Photoshop CS3 v10.0.1, english localized with italian keyboard layout. The SpaceNavigator PE driver is 3.5.6 and a Wacom tablet driver is also installed. The OS is Window Vista Home Premium.
The error is a memory access violation raised by the photoshop.exe module
and after the crash the CTRL key seems to remain pressed until it's physically pressed again. Regards.

Same problem here. Vista Home Premium, CS3 v10.0.1, PE 3.6.4/6.6.1. CTRL key seems to remained pressed until I physically press it again.

flomotan · Post by **flomotan** » Thu May 15, 2008 12:39 am

A fix for this issue will be available in an upcoming 3.6.6 driver release. Please check our driver download area in the next week or two for news on when this will be available.

Post by **ngomes** » Mon May 19, 2008 4:52 am

The software (3DxSoftware v. 3.6.6) is now available for download.

Det · Post by **Det** » Tue May 20, 2008 4:46 am

I see the Info at work an so I cannot test it.

Is there anything changed for Photoshop CS3?

Does anyone test this Release with Photoshop CS3?
Does Photoshop CS3 now works without crashes?

thanks very much
Frank

slowmotion · Post by **slowmotion** » Thu May 29, 2008 7:40 am

Det wrote:I see the Info at work an so I cannot test it.

Is there anything changed for Photoshop CS3?

Does anyone test this Release with Photoshop CS3?
Does Photoshop CS3 now works without crashes?

thanks very much
Frank

Photoshop CS3 doesn't crash any more, but I cannot zoom\pan simultaneously...

flomotan · Post by **flomotan** » Thu May 29, 2008 10:18 am

Simultaneous pan and zoom is something we'd like to add as a feature (it was never there in the past). Unfortunately, we are not able to do this with the current Photoshop API available to us. We've talked with Adobe about this and hopefully it will be possible in the future.

3Dconnexion Forum

SpaceNavigator crashes Photoshop CS3

SpaceNavigator crashes Photoshop CS3

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