New SpaceMouse Pro wont respond

Questions and answers about 3Dconnexion devices on Windows.

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iksaiah
Posts: 3
Joined: Fri Jul 29, 2016 11:08 am

New SpaceMouse Pro wont respond

Post by iksaiah »

Just received a new SpaceMouse and it wont work / turn on / light up. I have installed the drivers and reset my pc more than once, tried different usb ports, and it wont even light up. My computer doesn't recognize it and it wont function in CAD or the demo. Not sure what do do. All of the other forum posts I have read had their SpaceMouse work at least in one application. Any advice would be much appreciated.
pball
Posts: 46
Joined: Thu Aug 21, 2014 2:26 pm

Re: New SpaceMouse Pro wont respond

Post by pball »

I would either get it replaced through where you bought it if you can or contact the 3Dconnexion support directly. It sounds like you have broken unit.

http://www.3dconnexion.com/service/tech ... pport.html
iksaiah
Posts: 3
Joined: Fri Jul 29, 2016 11:08 am

Re: New SpaceMouse Pro wont respond

Post by iksaiah »

pball wrote:It sounds like you have broken unit.
Yeah, that is what I was sort of thinking but I was hoping it wasn't a defective unit. I contacted tech support a bit ago and I will wait for them before I return it or anything. Thanks.
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