When using the Cadmouse my cursor will freeze from time to time and then snap back after a second or 2. It's really annoying. I'm sure it's the cadmouse because I also have a wacom tablet that doesn't have the same issues.
Anyone else run into this? Defective mouse or driver?
SpaceMouse Enterprise (firmware v. 4.41)
CadMouse (firmware v. 1.04)
3DxWare 10 version (10.4.4)
3DxWinCore version (17.4.4.13133)
Windows 10 64bit
i7-6800k 3.4ghz
32gb ram
GTX 980Ti (x2)
Cadmouse cursor freezes
Moderator: Moderators
Re: Cadmouse cursor freezes
Hello moverend,
can you see a peek in the CPU when cursor freezes? Open the task manager and see if you can see a peek of CPU usage.
can you see a peek in the CPU when cursor freezes? Open the task manager and see if you can see a peek of CPU usage.
Uta
3Dconnexion
3Dconnexion
Re: Cadmouse cursor freezes
Hi,
I did notice a few small spikes. However, if I'm using the pen tablet, and I do something that makes the computer work and there is a pause, I can still see the cursor moving. With the mouse, if this happens, the cursor freezes and when the computer unpauses the mouse snaps back to life but jumps to a new location.
I might be using some vague terms, so I'll clarify. By pausing, I mean I'm executing a boolean operation for example that is CPU intensive. The program pausing is normal, it's just cursor freezing that I'm having issues with (only when using the mouse).
Thanks for the reply!
I did notice a few small spikes. However, if I'm using the pen tablet, and I do something that makes the computer work and there is a pause, I can still see the cursor moving. With the mouse, if this happens, the cursor freezes and when the computer unpauses the mouse snaps back to life but jumps to a new location.
I might be using some vague terms, so I'll clarify. By pausing, I mean I'm executing a boolean operation for example that is CPU intensive. The program pausing is normal, it's just cursor freezing that I'm having issues with (only when using the mouse).
Thanks for the reply!
Re: Cadmouse cursor freezes
Hi moverend,
have you tried another USB port, for example the one where you have the tablet connected? Is the CadMouse connected to a USB 2.0 0r 3.0 port?
Do you have another 2D mouse to verify if the device is the culprit or the software? Unplug the CadMouse and connect another (standard) 2D mouse and see if you still experience the freeze.
have you tried another USB port, for example the one where you have the tablet connected? Is the CadMouse connected to a USB 2.0 0r 3.0 port?
Do you have another 2D mouse to verify if the device is the culprit or the software? Unplug the CadMouse and connect another (standard) 2D mouse and see if you still experience the freeze.
Uta
3Dconnexion
3Dconnexion
Re: Cadmouse cursor freezes
I thought it might be an openGL problem using 3dCoat but it was happening everywhere else. It was plugged into the double USB hub that came with the enterprise kit and then into a USB3 port. I plugged the mouse into it's own USB3 port and so far it seems to be working better. I'll keep an eye on it and update the thread if it comes back.
Re: Cadmouse cursor freezes
Also, I did try with my wireless mouse and didn't have the same problem.
Re: Cadmouse cursor freezes
Hi moverend,
can you try another mouse on the USB hub? If the USB hub is faulty we will send you a replacement.
can you try another mouse on the USB hub? If the USB hub is faulty we will send you a replacement.
Uta
3Dconnexion
3Dconnexion
Re: Cadmouse cursor freezes
It might be the hub. This issue came back with another mouse and I had failed transfers with a usb stick. I wouldn't mind testing out another hub.
Thanks for your help on this!
Thanks for your help on this!