Rhino lag when switching to application with 3dxware 10.4.3

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dimip
Posts: 8
Joined: Wed Jun 15, 2016 2:26 pm

Rhino lag when switching to application with 3dxware 10.4.3

Post by dimip »

I have been using Spacemouse Pro and recently updated to Spacemouse Enterprise with the Cad mouse. I updated to the latest 3dxWare driver, and since then, every time I switch from another application into Rhino, it hangs for about half a minute before it becomes active again. Afterwards everything works as it should.

Hardware - Spacemouse Enterprise and CAD Mouse
Driver - 3dxWare 10.4.3
Software - Rhino Version 5 SR12 64-bit (5.12.50810.13095, 08/10/2015)
OS - Win 7x64 Pro
GPU - Nvidia Quadro 600
UtaSH
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Re: Rhino lag when switching to application with 3dxware 10.

Post by UtaSH »

Hello dimip,

the Rhino that I have installed is version 5 SR13 64-bit (5.13.60523.20140, 23.05.2016). I don't see such a big delay when switching from one application to Rhino. The delay is ca 2 - 3 seconds.

Can you see a peak in the taskmanager when you switch? Which application is it that takes the CPU?
Yianni
Posts: 2
Joined: Tue Sep 23, 2008 3:38 am

Re: Rhino lag when switching to application with 3dxware 10.

Post by Yianni »

I am having the exact same issue with Rhino 5 SR13, Space Pilot Pro and 3DX driver 10.4.5

Unplugging the device or killing 3DX services fixes the problem.
Switching to my Space Navigator Wireless also makes the issue disappear.

This is quite debilitating, please advise...
Here is a screen capture during the switch:
2016-08-18_02-33-47.png
2016-08-18_02-33-47.png (60.54 KiB) Viewed 19824 times
Yianni - Virtual Jewelry
dimip
Posts: 8
Joined: Wed Jun 15, 2016 2:26 pm

Re: Rhino lag when switching to application with 3dxware 10.

Post by dimip »

Hi,

This issue has been quite persistent since my post above.

I am using: Rhino 5.12.50810.13095
on Win 7x64 Enterprise


Immediately after switching into Rhino, i get this as attached in the image.
01.PNG
01.PNG (53.04 KiB) Viewed 19627 times

It is consistently about 8 seconds lag.

When i disable the 3d connexion plugin in Rhino, there is no lag.

It's quite inconvenient sincei switch between applications constantly.
dimip
Posts: 8
Joined: Wed Jun 15, 2016 2:26 pm

Re: Rhino lag when switching to application with 3dxware 10.

Post by dimip »

I forgot to mention that I am using the latest 3D Connexion driver.
dimip
Posts: 8
Joined: Wed Jun 15, 2016 2:26 pm

Re: Rhino lag when switching to application with 3dxware 10.

Post by dimip »

bump
postalgbv
Posts: 2
Joined: Wed Sep 14, 2016 8:29 am

Re: Rhino lag when switching to application with 3dxware 10.

Post by postalgbv »

I want to confirm a lag on my computer as well when switching back to Rhino from another program or the desktop.

Win7 64bit
Rhino 5 - all updates
Spacemouse Enterprise - all updates as of 9/14/16
Mouse works very nicely in Rhino, outside of this lag, which is a bit frustrating.

Any help here?
postalgbv
Posts: 2
Joined: Wed Sep 14, 2016 8:29 am

Re: Rhino lag when switching to application with 3dxware 10.

Post by postalgbv »

After a bit of research on the forum, I found you can add a 'Hard Grab' to the Rhino.xml file and any time Rhino is running, the 3D Mouse will be essentially dedicated to Rhino. I no longer get any delay when jumping back into.

Obviously not the best option if you are using multiple programs with the 3D Mouse at the same time, but seems to work if Rhino is the only one you need the 3D Mouse for.

add:

<Grab>Hard</Grab>

just above:

</CfgProperties>
Enrico Casetta
Posts: 2
Joined: Wed Sep 21, 2016 1:37 am

Re: Rhino lag when switching to application with 3dxware 10.

Post by Enrico Casetta »

Yianni wrote:I am having the exact same issue with Rhino 5 SR13, Space Pilot Pro and 3DX driver 10.4.5

Unplugging the device or killing 3DX services fixes the problem.
Switching to my Space Navigator Wireless also makes the issue disappear.

This is quite debilitating, please advise...
Here is a screen capture during the switch:
2016-08-18_02-33-47.png
Enrico Casetta
Posts: 2
Joined: Wed Sep 21, 2016 1:37 am

Re: Rhino lag when switching to application with 3dxware 10.

Post by Enrico Casetta »

Enrico Casetta wrote:
Yianni wrote:I am having the exact same issue with Rhino 5 SR13, Space Pilot Pro and 3DX driver 10.4.5

Unplugging the device or killing 3DX services fixes the problem.
Switching to my Space Navigator Wireless also makes the issue disappear.

This is quite debilitating, please advise...
Here is a screen capture during the switch:
2016-08-18_02-33-47.png


I have the same problem!
oh.stv
Posts: 3
Joined: Tue Nov 01, 2016 5:16 am

Re: Rhino lag when switching to application with 3dxware 10.

Post by oh.stv »

Hi,

i have the exact same issue. For me, in this state, my mouse is NOT useable at all.

@postalgbv

Can u pls explain where to add "<Grab>Hard</Grab>" exactly.
I already found the Rhino.xml file. But there is no "</CfgProperties>" in it.

Thx

@ 3D Connections please fix this issue it negates any purpose of ur product, which is to increase productivity.
oh.stv
Posts: 3
Joined: Tue Nov 01, 2016 5:16 am

Re: Rhino lag when switching to application with 3dxware 10.

Post by oh.stv »

I also have the feeling, that Rhino is slower in general. When my 3d Mouse Pro is pluged in, Rhino takes longer to start up, sometimes even says "server is busy". If its unplugged its fine though. I installed the latest drivers.
In general i think this issue just appeared since win 10. But im not sure about that.
UtaSH
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Re: Rhino lag when switching to application with 3dxware 10.

Post by UtaSH »

Hi all,

please make sure you have the latest driver for your graphic card. Perhaps you can find useful information here in McNeel's Wiki?
oh.stv
Posts: 3
Joined: Tue Nov 01, 2016 5:16 am

Re: Rhino lag when switching to application with 3dxware 10.

Post by oh.stv »

Thanks to the official Support i found the solution for this Problem.

I just followed these instructions:

http://www.3dconnexion.eu/faq/1100

Works fine now.
richard.aubin
Posts: 14
Joined: Sun Nov 27, 2016 2:16 pm

Re: Rhino lag when switching to application with 3dxware 10.

Post by richard.aubin »

I tried the above solution which worked fine until I changed the advanced settings for my SpaceMouse pro in 3dxWare software.

This problem occurs for me on two seperate machines, two seperate spacemouse pros.

Rhino is up to date.
3DxWare is up to date.

I've sumitted a support ticket but did not receive email confirmation or a response yet.
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