SpacePilot display goes blank

takedownca · Post by **takedownca** » Fri Aug 17, 2007 10:55 am

Occasionally (1 or 2 times a week), my SpacePilot's LCD display goes completely blank. It seems to work just fine, except there is nothing on the display. No custom application menu, no 3DConnexion logo. At this point the only thing that brings the display back is disconnecting and then reconnecting the USB plug. I don't think it's a driver issue because when I'm having this display issue, stopping and starting the driver does nothing. It's an inconvenience having to get on my knees to reach my computers USB ports, but I'm also worried this might be an indication of an impending failure. Thanks for any help or insight.

Fred · Post by **Fred** » Tue Aug 21, 2007 6:10 am

takedownca,

Are you currently using the latest driver?
Make sure you are plugged into the pc usb.

takedownca · Post by **takedownca** » Tue Aug 21, 2007 8:00 am

Yes, I'm using the latest driver (according to the update wizard). And yes, I'm plugged directly into my pc's usb port.

Fred · Post by **Fred** » Tue Aug 21, 2007 8:04 am

takedownca,

You may have a problem with the LCD.

Contact Support to get a replacement.

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