Wildfire 3 Menu Delay

bweig · Post by **bweig** » Wed Aug 08, 2007 3:55 pm

I'm experiencing a 5 to 10 second delay with the WF3 M040 GUI using the Spaceball 5000 drivers. It occurs once a file has been opened. If the driver is uninstalled the problem disappears. The drivers tried are: 3.4.2, 3.0.9, 2.8.2, 2.8.1 If there are any suggestions they would be very appreciated.
Windows XP profesional, SP2, IBM Z Pro 6223 w/Nvidia Quadro FX 3450/4000

agoenczi · Post by **agoenczi** » Thu Aug 09, 2007 2:28 am

Hi bweig

Do you use the 3DxOffice plug-in?

bweig · Post by **bweig** » Thu Aug 09, 2007 5:44 am

agoenczi,
Hello.
Good question. I would only use the Spaceball with Pro/Engineer. If the plug-in, as its name implies, is an interface somehow with MS Office or is some other application interface I would probably not use it. I'm executing the standard install of the 3Dx driver so whether this plug-in is installed I am not sure. If you need more info please let me know and I will reinstall the 3.4.2 driver.
Thank you for your interest.

agoenczi · Post by **agoenczi** » Thu Aug 09, 2007 5:57 am

Hi bweig

Please specify which 3DxSoftware you have installed. If you have a new version (3.x.x) is very unlikely that the 3DxOffice is installed, because is it still available to download from our driver download page but one has to install it separately.

I would propose you to remove all 3DxSoftware components except the driver (3DxSoftware). How to remove the components I just described here.

Post by **jwick** » Thu Aug 09, 2007 6:02 am

Also try hitting the Calibrate button in the 3DxWare GUI. If the device is drifting just a little, it will cause ProE to run slowly while it is handling the interrupts.

bweig · Post by **bweig** » Thu Aug 09, 2007 4:38 pm

I installed 3.4.2 using the custom install and only installing 3DxWare and the Pro/Engineer plug-in. I still have the same effect. Also, hitting Calibrate didn't make any difference.

Post by **ngomes** » Fri Aug 10, 2007 3:23 am

Hi bweig,

I installed 3.4.2 using the custom install and only installing 3DxWare and the Pro/Engineer plug-in. I still have the same effect.

And is 3DxSoftware the only 3Dconnexion software listed in the Add or Remove Programs control panel?

Fred · Post by **Fred** » Fri Aug 10, 2007 5:07 am

Here is one more thing to try.
Is your Firewall enabled?
If so go and create a firewall exception rule for 3dxsrv.exe

right click on your Local Area connection click on properties
choose advanced
exceptions
browse to C:\Program Files\3Dconnexion\3Dconnexion 3DxSoftware\3DxWare
choose 3dxsrv.exe

If your running any other type of firewall program using norton etc
you can do the same step.

bweig · Post by **bweig** » Fri Aug 10, 2007 1:46 pm

Hello ngomes,
Yes, the 3DxSoftware has been the only software listed in the Add/Remove Programs listing.

Fred,
Unfortunately at my organization I cannot create firewall exceptions.

I have initiated a request to IT to see if the firewall exception is allowed. If there is more to try please continue.

bweig · Post by **bweig** » Tue Aug 21, 2007 1:07 pm

Fred,
The question has come up as to why a firewall exception is required for this executable. Is the driver required to access the internet for it to operate properly?

Fred · Post by **Fred** » Wed Aug 22, 2007 4:33 am

The driver does have the ability to check for an updated driver.
Also in the process of installing the driver there is the registration process.
The firewall may see this as a threat and puts a block on the executable file.
Also newer firewall and antivirus programs are scanning usb ports.
This will cause delays in the reaction of the device.

Post by **jwick** » Wed Aug 22, 2007 7:05 am

You can also try uping the priority of 3dxsrv.exe in the task manager.

Peter · Post by **Peter** » Tue Sep 11, 2007 3:27 am

Bweig,
If you have not already done so, check and see if the Acrobat plug-in is installed. If so, uninstall it from within Wndows Add/Remove Programs.

Peter

bweig · Post by **bweig** » Tue Oct 09, 2007 12:08 pm

Fred,
Finally have an answer: our IT department will not grant a firewall exception.

jwick,
Can you advise as to how to increase process priority?

Peter,
I do not have the Acrobat plug-in installed.

Post by **jwick** » Tue Oct 09, 2007 12:26 pm

Hi bweig,

You can adjust the priority of a process with the Task Manager (ctrl+shift+Esc). Right click 3DxSrv.exe -> Set Priority. You can increase or decrease it. Try both extremes. See if it makes any difference.

Make note of whether the process is consuming more than 10-15% of the CPU time when you are twisting the 3Dx device. It should be consuming ~0% when the device is at rest.

Finally, you may want to unisntall 3DxProENGINEER. It isn't adding anything too significant if you don't have a SpacePilot (no LCD). You uninstall it by doing a custom install on 3DxSoftware and unchecking it.

Let us know.

Jim
3Dx Software Development