Unknown USB Device (Device Descriptor Request Failed)

Questions and answers about 3Dconnexion devices on Windows.

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johnrichfield
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Joined: Wed Oct 21, 2015 7:20 pm

Unknown USB Device (Device Descriptor Request Failed)

Post by johnrichfield »

Hey guys, my 3d space explorer had started acting wierd lately. It keeps show the error Unknow USB Device... The only way to fix it is to restart my computer. Then a couple minutes after using it it stops working again. I've reinstall the driver but I still can't figure out what the problem is. Please help, it's very frustrating. Thanks.
Tehrasha
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Re: Unknown USB Device (Device Descriptor Request Failed)

Post by Tehrasha »

Unplugging and replugging the USB does not correct it?
Spacemice -- Input devices for a 3D world.
UtaSH
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Re: Unknown USB Device (Device Descriptor Request Failed)

Post by UtaSH »

Hi johnrichfiel,

please send me the PID of the device in a PM. I want to check if there is a firmware update available.
johnrichfield
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Joined: Wed Oct 21, 2015 7:20 pm

Re: Unknown USB Device (Device Descriptor Request Failed)

Post by johnrichfield »

Thanks for replying, for some reason can't find where to send you a pm. How do I send a pm? Thanks.
UtaSH
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Re: Unknown USB Device (Device Descriptor Request Failed)

Post by UtaSH »

You can find on the left side of my post under my user name three icons. The first one has the letters PM and that's where you have to click. :)
johnrichfield
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Re: Unknown USB Device (Device Descriptor Request Failed)

Post by johnrichfield »

I swear I looked there! :D
UtaSH
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Re: Unknown USB Device (Device Descriptor Request Failed)

Post by UtaSH »

Unfortunately your device is too old for a firmware update. :(
And I assume it is out of warranty. Sorry.
johnrichfield
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Re: Unknown USB Device (Device Descriptor Request Failed)

Post by johnrichfield »

Thanks anyways.
Andyking1in
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Joined: Tue Jun 02, 2020 2:14 pm

Re: Unknown USB Device (Device Descriptor Request Failed)

Post by Andyking1in »

I had the same issue and i was facing this problem with almost all of USB devices. After searching whole internet i came to know that this problem occurs due to USB power settings. I just enter into power option of Windows and changed USB power settings, I just disable USB selective suspend setting as suggested in one blog and it resolved m problem forever.

As i explained above you can also fix this problem but if you need any help then you can also refer that blog to fix Unknown USB Device Descriptor Request Failed problem. https://e-methodstechnologies.com/fix-d ... st-failed/
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