Are there no support folks here on this forum?
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Are there no support folks here on this forum?
Hi,
I have had some issues. I posted here but no helping hand is available. I updated to the newest 3DxWare and hell breked loose. Now i cant install the old version either. It seams that some file or register keys are to blame, see pic below... Please Help
I have had some issues. I posted here but no helping hand is available. I updated to the newest 3DxWare and hell breked loose. Now i cant install the old version either. It seams that some file or register keys are to blame, see pic below... Please Help
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- 3DWare problems.png (3.93 KiB) Viewed 12978 times
Re: Are there no support folks here on this forum?
I don't believe the forums are explicitly for support. There is an easy to find support section on the main site. I've revived prompt support help using the online form.
http://www.3dconnexion.com/service/tech ... pport.html
http://www.3dconnexion.com/service/tech ... pport.html
Re: Are there no support folks here on this forum?
Have done that a few times but no replies nor confirmations/ticket sent to my mailbox. I have checked the spam folder as well.
Re: Are there no support folks here on this forum?
I got an answer.
The problem is that the links goes to a commersial cleaning software for $15, and not a "Microsoft utillity".... Very strange...Dear Mr. Persson,
Thank you for contacting 3Dconnexion Support. I understand that you upgraded to 10.2.8, but after about 30 minutes your device was only responding within the 3Dconnexion Trainer Application, and when you try to reinstall your system reports error 1714.
I researched this system response and I found that Microsoft has released a utility to address this problem, and it is available for download form the following location: http://downloadfixit.com/3dconnexion-error-1714.html
Please review this information, let us know if you have any questions or concerns, and we will be happy to assist you!
With best regards,
Jared Sjoberg | 3Dconnexion Technical Support | Support.US@3DCONNEXION.COM
Re: Are there no support folks here on this forum?
Error 1714 looks to affect many software packages, but is always associated with replacing old files with newer ones, usually due to anti-virus software preventing an installer from messing with existing files. It is possible that attempting to update to a newer version of the driver resulted in a partial install over remains of the old, and the resulting mess is giving you all the errors.
Spacemice -- Input devices for a 3D world.
Re: Are there no support folks here on this forum?
Okay, But how to fix it then? Buying the questionable software that the support linked to? I do say questionable as if google on it you will find that many equals it with malwares.Tehrasha wrote:Error 1714 looks to affect many software packages, but is always associated with replacing old files with newer ones, usually due to anti-virus software preventing an installer from messing with existing files. It is possible that attempting to update to a newer version of the driver resulted in a partial install over remains of the old, and the resulting mess is giving you all the errors.
Re: Are there no support folks here on this forum?
I wouldnt use that 'fixit' patch, either. Definitely not as my first choice anyway.
I would try turning off whatever anti-virus you are running, and do a clean reinstall of the latest driver.
I would also make sure I was installing the driver as Administrator.
I would try turning off whatever anti-virus you are running, and do a clean reinstall of the latest driver.
I would also make sure I was installing the driver as Administrator.
Spacemice -- Input devices for a 3D world.
Re: Are there no support folks here on this forum?
I have now solved the installation problem with help of
https://support.microsoft.com/en-us/mat ... _uninstall
So now i can install the program and uninstall them without any problems. But the device still don't work in Solidworks, it said "not supported application". The newest 3Dxware version still shuts off its 3dxserver right after when the installation is done. I have also repaired Soludworks but to no avail.
https://support.microsoft.com/en-us/mat ... _uninstall
So now i can install the program and uninstall them without any problems. But the device still don't work in Solidworks, it said "not supported application". The newest 3Dxware version still shuts off its 3dxserver right after when the installation is done. I have also repaired Soludworks but to no avail.
Re: Are there no support folks here on this forum?
Now, it works in all programs except Solidworks. Opening the 3DxWare setting window in Solidworks results in this:
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- 3DWare problem9.png (23.86 KiB) Viewed 12837 times
Re: Are there no support folks here on this forum?
I have tried all this and nothing worked. But the Windows Fixit solved the installation issues so i at least could install the drivers and software again.Tehrasha wrote:I wouldnt use that 'fixit' patch, either. Definitely not as my first choice anyway.
I would try turning off whatever anti-virus you are running, and do a clean reinstall of the latest driver.
I would also make sure I was installing the driver as Administrator.
Re: Are there no support folks here on this forum?
Glad you managed to find a legit Microsoft fix for the installation issue.
I have fired off an educational message to support about that horrible advice you were given in email.
As for the SolidWorks issue, I have no idea. I cannot even test that at my end.
I can only assume it is related to the SolidWorks plugin itself, and not the driver.
There was a time when you could manually find the plugin within the install package and insert it into the proper software program folder manually, but that may have all changed in recent releases.
I have fired off an educational message to support about that horrible advice you were given in email.
As for the SolidWorks issue, I have no idea. I cannot even test that at my end.
I can only assume it is related to the SolidWorks plugin itself, and not the driver.
There was a time when you could manually find the plugin within the install package and insert it into the proper software program folder manually, but that may have all changed in recent releases.
Spacemice -- Input devices for a 3D world.
Re: Are there no support folks here on this forum?
I have now uninstalled the whole Solidwork package and the 3DxWare, restarted, run one well known commercial uninstaller to clean off any residue files and register keys, restated, ran two different file and register cleaners , restarted, installed Solidworks again, restarted again, installed the 3DxWare and the fricking 3DxNVserver-has-stopped windows still pops up.
And no replies from the support in days either....
And no replies from the support in days either....
Re: Are there no support folks here on this forum?
I have still not got any answers from them even though i have sent them many requests
Shame on 3Dconnexions support
Shame on 3Dconnexions support
Re: Are there no support folks here on this forum?
I believe that the admins here on the forum are on holiday. None of them have commented to any thread or deleted any spam in nearly 2 weeks.
Spacemice -- Input devices for a 3D world.
Re: Are there no support folks here on this forum?
Hi zazz,
sorry for not responding earlier.
Have you checked if the add-in is active in SOLIDWORKS and is loaded? Go to Tools -> Add-Ins -> Other Add-ins and verify if you have an entry named "3Dcontrol" and if this has both boxes checked - one the left side and the right side (Active Add-Ins / Startup).
Let me know your findings.
sorry for not responding earlier.
Have you checked if the add-in is active in SOLIDWORKS and is loaded? Go to Tools -> Add-Ins -> Other Add-ins and verify if you have an entry named "3Dcontrol" and if this has both boxes checked - one the left side and the right side (Active Add-Ins / Startup).
Let me know your findings.
Uta
3Dconnexion
3Dconnexion