SpacePilot buttons not working on Vista64

Questions and answers about 3Dconnexion devices on Windows.

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agoenczi
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NX5 on Windows Vista 64

Post by agoenczi »

Hi drkieffer,

I have got your log file and I have forwarded to the development. I will let you know about the result of the analysis as soon as I can.
agoenczi
drkieffer
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Post by drkieffer »

agoenczi,

Is there a "report number" or "tracking number" on this? and a way to follow the progress online?

Example, when I submit a problem to UGS/Siemens I get an "IR" number, and I can login and follow the progress, and comments made on the issue.

Thanks,
Dave
ngomes
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Post by ngomes »

Hi drkieffer,

Unfortunately, it is not possible to track 3Dconnexion incident reports on-line. The system is only available internally.

Occasionally, we make the numbers available so that customers can refer to the exact issue and check if the issue was addressed in a particular software release (we do make the change logs publicly available).

Regarding the problem at hand, it is still under analysis and no ticket has been created.
Nuno Gomes
drkieffer
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Post by drkieffer »

Thanks for the info.

-Dave
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