SpacePilot buttons not working on Vista64

drkieffer · Post by **drkieffer** » Mon Jun 04, 2007 6:05 am

Any idea on when a driver will be available, that will get the numbered buttons working with on Vista64?

Thanks,
Dave

agoenczi · Post by **agoenczi** » Mon Jun 04, 2007 8:09 am

Hi drkieffer,

What is (are) your application (-s)?

drkieffer · Post by **drkieffer** » Tue Jun 05, 2007 7:16 am

UGS NX5, IE...it doesn't seem to matter. Everything worked on XP(32bit), but when we switched to Vista64 bit the only buttons that work are the Esc, Shift, Alt, and Ctrl.

I downloaded the latest driver, 3.6.6, and nothing changed.

agoenczi · Post by **agoenczi** » Tue Jun 05, 2007 8:17 am

Hi drkieffer,

As with NX5 please ask UGS about the support for 3D mice as they integrated the support for the navigation. But I will test on a Vista 64 bit system and I will let you know soon.

As with IE the support is available only for 32 bit systems through the 3DxOffice plug-in (available only in the archive). You have to know that 3Dconnexion dropped the development for this plug-in.

agoenczi · Post by **agoenczi** » Wed Jun 06, 2007 5:19 am

Hi drkieffer,

I tested NX5 (both for 32 and 64 bit) on a Vista64 system. Not all the buttons are working correctly. The standard view buttons, "Fit" work correctly, some buttons (F1 to F6, which are displayed as with mapped functions) are leading to access violation.

The plug-in wasn't tested with NX5 on Vista64 yet.

Do you use other applications as well?

drkieffer · Post by **drkieffer** » Wed Jun 06, 2007 8:47 am

No, only NX5.

Thanks for verifying this for me.

Also, in my case, the Fit and view buttons aren't working, but I also did not install the NX5 plugin the last time I installed the driver. I installed, uninstalled, and tried different variations, with plugin, without plugin, etc. I'm guessing if I install with the plugin, that the Fit and view buttons (lower right corner) should function again?

Thanks,
Dave

Post by **ngomes** » Wed Jun 06, 2007 11:02 am

Hi drkieffer,
Fit and Views buttons only work as expected if the add-in is installed. Why have you preferred not to install the add-in?

drkieffer · Post by **drkieffer** » Wed Jun 06, 2007 1:37 pm

No real reason, just in my testing of why the F1-6 buttons were not working, I decided to install the driver without the NX plugin, to see if that might be the issue. Just hoping to narrow down the root cause.

I intend to reinstall with the plugin.

-Dave

drkieffer · Post by **drkieffer** » Thu Jun 07, 2007 6:54 am

After reinstalling 3.3.6 and the NX plugin, I'm gettting "NX Component has stopped working" errors, and NX crashes.

I'm going back to 3.3.2

Post by **mbonk** » Fri Jun 08, 2007 1:39 am

drkieffer wrote:After reinstalling 3.3.6 and the NX plugin, I'm gettting "NX Component has stopped working" errors, and NX crashes.

I'm going back to 3.3.2

Needless to say we cannot reproduce at the moment.
What is the exact version of NX 5.0 that is causing the issues?
Is NX5.0 a 32 or 64-bit version?
What are the UGII_* enviroment variables set to, you do not per chance have two NX versions installed? If you do check that the UGII_BASE_DIR matches the one you are running.
If NX 5. creates a dump file send that to us as well.
What do we need to do to reproduce the crash? Please give us a step-by-step walk through.

Markus

drkieffer · Post by **drkieffer** » Sun Jun 10, 2007 8:57 am

NX 5.0.0.25 64 bit.

Only one version of NX installed.

I haven't found a pattern to the crash, one time I wasn't even using NX, or my computer. I simply returned to my desk, and the error was on the screen. In general, I have been using the modeling, and assemblies modules of NX. I have not had the crash with the 3.3.2 driver.

I'll check on dump files when I get back to work on monday.

Thanks,

Dave

agoenczi · Post by **agoenczi** » Mon Jun 11, 2007 1:09 am

Hi drkieffer

If you have any 3DxWare.log file please let me know, I will send you a private message specifying an address whereto you should send that file.

If you have not such a file, please activate the menu point "Write Log File" under the main menu "Tools" of the driver GUI. The log file will be written under ********************* and it will be called 3DxWare.log.

Edit: removed reference to wrong path.

drkieffer · Post by **drkieffer** » Mon Jun 11, 2007 4:31 am

OK, I enabled the log file option, since I didn't have one. I'll reinstall with the NX plugin when I get a chance, and report back.

agoenczi · Post by **agoenczi** » Mon Jun 11, 2007 11:27 pm

Hi drkieffer,

Sorry for the inconvenience but the path for the 3DxWare.log file I wrote isn't the right one any more. The correct path with the actual release is:

%APPDATA%/3dconnexion/3dxware

drkieffer · Post by **drkieffer** » Thu Jun 14, 2007 6:26 am

OK, I reinstalled 3.3.6 and within 2 hours had a fatal crash. I have the log file, and I'm going back to 3.3.2

It's time for that PM, where do you want the log file sent?

-Dave