Cannot Install 3DxWARE64

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loppydog
Posts: 4
Joined: Sat May 11, 2019 4:12 pm

Cannot Install 3DxWARE64

Post by loppydog » Sat May 11, 2019 4:16 pm

Hi guys. I just purchased the SpaceMouse Compact. I downloaded the drivers to get it operational, and I am having trouble getting it to work. I made sure I downloaded the correct version, but when it get to the point where it starts the install process, it asks me to insert a disk. It is specifically saying "setup needs the next disk". It looks like it cannot find layout.bin in the temp folder. Any ideas? Thanks!

aalsalihi
Posts: 16
Joined: Mon Apr 15, 2019 9:14 am

Re: Cannot Install 3DxWARE64

Post by aalsalihi » Mon May 13, 2019 8:15 am

Hi Loppydog,

We would like to get some installation log files if possible which you could find here https://www.3dconnexion.com/faq/15
Once you have them then create a technical support case for sending the information's for further assistant here https://www.3dconnexion.com/service/tec ... mular.html

Thanks
Abdul. A

loppydog
Posts: 4
Joined: Sat May 11, 2019 4:12 pm

Re: Cannot Install 3DxWARE64

Post by loppydog » Mon May 13, 2019 8:34 am

Thanks Abdul. I will try to get those for you later today. Like I had mentioned on the phone, I can get this installed on another PC, so it is definitely an isolated issue with this particular PC. I can also get some screenshots if that would be helpful.

aalsalihi
Posts: 16
Joined: Mon Apr 15, 2019 9:14 am

Re: Cannot Install 3DxWARE64

Post by aalsalihi » Mon May 13, 2019 11:24 am

Hi Loppydog,

Yes will be waiting for your respond to the email i send to you.

Thanks
Abdul. A

loppydog
Posts: 4
Joined: Sat May 11, 2019 4:12 pm

Re: Cannot Install 3DxWARE64

Post by loppydog » Mon May 13, 2019 6:03 pm

So I went ahead and tried to create a log with the provided instructions. The Command prompt works and triggered the install, but I cannot find the log on the "C" drive. I never received any emails, so you may not have the correct one. I was going to PM you the correct one, but I was unable to do that.

aalsalihi
Posts: 16
Joined: Mon Apr 15, 2019 9:14 am

Re: Cannot Install 3DxWARE64

Post by aalsalihi » Tue May 14, 2019 7:03 am

Hi Loppydog,

If you created a temp folder in "C" drive then all the files should be included there.
For the email, did you check your spam folder ? sometimes email get generated there.

Thanks
Abdul. A

loppydog
Posts: 4
Joined: Sat May 11, 2019 4:12 pm

Re: Cannot Install 3DxWARE64

Post by loppydog » Tue May 14, 2019 4:15 pm

I did indeed find the email in the spam folder. As far as the temp files, they don't seem to be there. No matter if I create the temp folder, or if I let the program create it.

aalsalihi
Posts: 16
Joined: Mon Apr 15, 2019 9:14 am

Re: Cannot Install 3DxWARE64

Post by aalsalihi » Wed May 15, 2019 8:45 am

Hi Loppydog,

I would like from you to create a folder on your desktop and name it log.
Once that done, try to change the command in CMD. instead of logpath=c:\temp ---> logpath=c:\Users\YourUserName\Desktop\log

Please try it and let me know.

Thanks
Abdul. A

luping
Posts: 29
Joined: Wed Mar 20, 2019 5:54 pm

Re: Cannot Install 3DxWARE64

Post by luping » Thu May 16, 2019 7:25 am

Why wasting so much time digging this problem in a hard way? Let me show you how to solve this in an easy way:

1, Download 7-zip file archiver software and install it.
2, Right click 3DxWare64_v10-5-15_r2944.exe file and 7-Zip>Extract Here, and you'll see a 3DxWare64.exe file, right click on 3DxWare64.exe and 7-Zip>Extract to "3DxWare64\", then go to the 3DxWare64 folder, right click setup.exe and choose 'Run as administrator' to start the installation process.

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