Controller not responding in Maya 2014

Questions and answers about 3Dconnexion devices on macOS.

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lordloh
Posts: 5
Joined: Thu May 09, 2013 2:49 pm
Location: Lubbock, TX
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Controller not responding in Maya 2014

Post by lordloh »

Hi,

I have installed the latest drivers on my Mac OS X 10.8.3 - (uninstalled and re-installed it to debug). I can play with the puzzle and Timble Sketch up, but Maya 2014 does not seem to respond to the mouse - Space Pilot Pro.
Tech Support wrote:If typing “MagellanStartup” [without quotes] at the Maya command line returns
an error, check that you are using the current 3DxMacware software and if not ,
download it from from our web site under Service –Download Driver.
[http://www.3dconnexion.com/support/downloads.php].

If you are already using the current version, close Maya and run the
3Dconnexion .dmg again to install the plugin. Open Maya and go to
Window->Settings|Preferences->Plug-In Manager to check that 3DxMaya.bundle is
loaded
MagellanStartup gives me a error - // Error: line 1: Cannot find procedure "MagellanStartup".

I do not see "3DxMaya.bundle" or anything related at "Window->Settings|Preferences->Plug-In Manager" (screenshot attached) . I do not have a usersetup.mel either.
Image

Tech Support wrote:Confirm the plug-in 3DxMaya.bundle is in
Users-->Shared-->Autodesk-->maya-->2014-->plug-ins
I did not have the folders beyond "Users-->Shared-->Autodesk"
Tech Support wrote:Confirm these files are in Users-->Shared-->Autodesk-->maya-->scripts
C3DxButtonEditor.mel
Same as above. I cannot find C3Dx*.mel in the mentioned folder or anywhere else.
jamessawle
Posts: 25
Joined: Fri Jun 28, 2013 2:27 pm
Location: Isle of Man

Re: Controller not responding in Maya 2014

Post by jamessawle »

Did you find a fix for this, i have the same problem...

James
lordloh
Posts: 5
Joined: Thu May 09, 2013 2:49 pm
Location: Lubbock, TX
Contact:

Re: Controller not responding in Maya 2014

Post by lordloh »

Yes. The tech support emailed me a few files that I had to manually put into a few folders and restart Maya 2014 and all was well. They also told me that I was the only person who had such a problem. The installer usually worked to set up the plugin.
Jacobo Navarro
Posts: 2
Joined: Sun Jun 30, 2013 4:37 am

Re: Controller not responding in Maya 2014

Post by Jacobo Navarro »

Hi All,
Im having the exact same problem,and have spent a couple days trying to find out whats going on installing and uninstallinh maya and the driver, could you send those files to me please....
lordloh
Posts: 5
Joined: Thu May 09, 2013 2:49 pm
Location: Lubbock, TX
Contact:

Re: Controller not responding in Maya 2014

Post by lordloh »

Jacobo Navarro wrote:Hi All,
Im having the exact same problem,and have spent a couple days trying to find out whats going on installing and uninstallinh maya and the driver, could you send those files to me please....
I am not sure if I should be distributing the files - specially here. I have sent a mail to the tech support asking them if it's okay and suggested them to post it here officially. I'll get back when they reply.
jamessawle
Posts: 25
Joined: Fri Jun 28, 2013 2:27 pm
Location: Isle of Man

Re: Controller not responding in Maya 2014

Post by jamessawle »

Cheer waiting and being hopeful!
Jacobo Navarro
Posts: 2
Joined: Sun Jun 30, 2013 4:37 am

Re: Controller not responding in Maya 2014

Post by Jacobo Navarro »

cheers! hope they get back to you soon!
lordloh
Posts: 5
Joined: Thu May 09, 2013 2:49 pm
Location: Lubbock, TX
Contact:

Re: Controller not responding in Maya 2014

Post by lordloh »

Tech Support wrote:Hi Bharat,

for now it looks as if this is a problem specific to your machine. Let’s try a “manual” installation.

Find attached a zip file (3DxMayaPlugin_Files.zip) that includes three folders: icons, plug-ins and scripts. These have the files necessary for the support of the 3D mouse in Maya. Please copy these folders to /Users/Shared/Autodesk/maya. Additionally please copy the attached file 3DxMaya.bundle to the folder /Users/Shared/Autodesk/maya/2014/plug-ins. Then restart Maya 2014.

Please let me know if this works for you. Thanks!

Regards,
Uta
The Tech support sent me two files -
  • 3DxMayaPlugin_Files.zip
  • 3DxMaya.bundle
These are archived as a single zip file here. If a folder does not exist on your computer, create it.
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