Space mouse suddenly does not work anymore

Questions and answers about 3Dconnexion devices on macOS.

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fh1972
Posts: 1
Joined: Tue Aug 20, 2019 12:40 am

Space mouse suddenly does not work anymore

Post by fh1972 » Tue Aug 20, 2019 12:46 am

I recently purchased a Connexxion 3dspace mouse and have been using it with Fusion360 on my MacBook Pro (OS 10.14.6). Initially the drivers did not work but after doing this (https://www.3dconnexion.eu/nc/service/f ... ierra.html) I got it working. Now for some reason the mouse suddenly does not work anymore, as well as in Fusion360 as in the Connexxion training app. The only thing I did it installing a new Fusion360 add-in (Exact-Flat), but I doubt if this could be the cause..
Any ideas???

UtaSH
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Re: Space mouse suddenly does not work anymore

Post by UtaSH » Fri Aug 23, 2019 5:56 am

Hello fh1972,

please contact our Technical Support Team. They should be able to do the necessary troubleshooting and can escalate the issue if no solution is found.

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