CadMouse on macOS 10.13.6 not detected

Questions and answers about 3Dconnexion devices on macOS.

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canorton
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Joined: Sat Sep 15, 2018 4:45 am

CadMouse on macOS 10.13.6 not detected

Post by canorton » Sat Sep 15, 2018 4:57 am

Hi,

I've seen others talk about this issue (with emailed solutions) but nothing really published. I have a CadMouse installed for the first time on macOS 10.13.6, with 3DxWare 10 (10.5.3), I installed it the first time and rebooted and was not able to click (although the pointer moved fine). After reading comments on the board regarding macOS security and having to "permit" the drive function in 10.13.6, I removed the software (via the uninstall app), rebooted the MAC (which is a new iMac Pro, 2017, 1.1). Then I opened control panel (closed all other applications, so the dialog box prompted the security acceptance wouldn't be hidden) and reinstalled the 10.5.3 software. However, I saw no request to approve the driver, the install completed, I rebooted the system and have the same problem.

UtaSH
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Re: CadMouse on macOS 10.13.6 not detected

Post by UtaSH » Thu Sep 20, 2018 7:11 am

Hi canorton,

please contact our Technical Support Team. It will be easier to do the troubleshooting.

Thanks,

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